Float Jargon
True REST Slogan
What is the Science of Feeling Great?
Veterans Day float details
What is on the 11th of each month a pod is dedicated to free floats for veterans, active military and first responders, once every 6 months.
Membership cancellation
What is...
"30 days written notice is required?"
or
"there will be one final payment on your scheduled payment date"
Temperature of water
What is...
"average skin temperature"
or 93.5-95 degrees?
Name of software for booking appointments
What is Booker?
Taglines for True REST float sessions
What is....?
Pain Relief, Relaxation, Better Sleep
Escape gravity.
True Relief. True Relaxation. True REST.
24 hour cancellation policy
What is a $25 cancellation is charged when not cancelled or rescheduled within 24 hours.
Bonus: If a client is a no call/no show what is the charge?
Cost of one hour float
$89
Amount of epsom salts in each pod
What is about 1000 pounds?
Current specials
What is...
Stripe and Max Floats $45 first float
Groupon $45 first float voucher
What you say when a client finishes their float session
What is welcome back?
Do you see yourself trying this again?
100% Satisfaction Guarantee
What is a client is not charged up front and is not charged for their first float if they are not satisfied.
Preferred - offer a second float free to try again
Bonus: How is this handled with Groupon or Gift Certificates/Cards?
Membership Levels
$65 – Basic: 1 Float Per Month
$110 – Plus: 2 Floats Per Month
$200 – Premium: 4 Floats Per Month
$367 - Unlimited
Bonus: What are the Corporate Wellness Membership prices?
Color treated hair protocol
What is colored hair must pass the white towel test or water runs clear when rinsing?
What to remind clients of when booking (name 3)
What is?
Cancellation/No-Show Policy
No shaving, tanning or waxing
No recent or temporary hair dye
Women on their menstrual cycle will need to reschedule- at no cost
Recommend having a light meal but avoid caffeine 4 hours prior to float
What is provided: Towels, Spa sandals, shampoo, conditioner, body wash, lotion, blow dryers, cotton products
Rooms are private and secure: Most clients float in the nude
The 3 S's
What is Smile, Stand and Shake Hands
Birthday Float
What is members receive a free float within 10 days of their birthday or non-members receive 1/2 off.
Bonus: Can birthday floats be redeemed at any True REST location?
Float Packages
What is:
$179 - 3 Floats
$281 – 5 Floats
$535 – 10 Floats
Corporate:
$1238 – 25 Floats
$2252 – 50 Floats
$3599 – 100 Floats
Bonus: Can packages be shared?
Pod water cleanliness
What is each Float Pod contains so much salt, it is inherently sterile. Our water is purified with both a 5 micron filter and UV technology and dosed with hydrogen peroxide after each float to purify and disinfect the water.
Loyalty point activities (name 3)
What is:
Refer a friend - $10 ($15 for members
Create online account - $5
Book Online - $5
Leave Review - $5 ($10 for members)
Video Testimonial - $15
Social Media Sharing - $5
Meaning of REST
What is...
reduced environmental stimulus therapy
Minimum Age
What is 14-year old Minimum Age Requirement with guardian/parental signature and PHYSICAL PRESENCE IN THE SPA (Lobby) THROUGHOUT THE MINOR'S FLOAT SESSION
Bonuses Paid for memberships and packages
What is?
Basic - $5
Plus - $7
Premium - $10
3 Pack - $16
5 Pack - $24
10 Pack - $47
Contraindications for floating
What are..
epileptic conditions
kidney disease (as the kidneys are responsible for processing magnesium)
under the influence of drugs, alcohol or illegal substances
How to handle a client who say's they're claustrophobic
What is we pride ourselves on providing an experience in which all guests can feel comfortable while experiencing flotation therapy. Guests are in complete control of their float the entire time, including; leaving the lid open or closed, leaving the lights on or off, as well as having silence or music.