2019 Results
$7.05 Million
What is revenue produced in 2019?
Trugreen term for "time in branch," in AM and PM - 40 minutes total for 2020
What is In Branch Time?
Quartile we finished 2019 in for Safety
What is 4th Quartile?
The Trugreen term for percent of work completed
What is service rate?
Index of customer's willingness to recommend a company's products/service to others
What is NPS?
69.4%, below the target goal of 75% for 2019.
What is 2019 retention?
Time of day when vehicles/equipment should be filled to maximize productivity?
What is the afternoon?
One aspect of PPE that MUST be worn at all times in the warehouse AND in the field
What are safety glasses?
A way to improve customer communication, drive NPS, and make customer's feel like they are getting quality service with every visit
What are Personalized notes?
Amount of regularly scheduled workdays per week, with proper attendance/new hire training/staffing in 2020
What is 4?
6.6% - a big area for opportunity in 2020!
What is 2019 re-service rate?
Trugreen term for running your route in order, with the goal being 100% daily
What is route compliance?
Truck Rides, Gate Checks, Preventable Collisions, OSHA Recordable Injuries, and Lost Work Time all factor into this....
What is Risk Score?
Work (and revenue) that falls off our books if not produced before the service window ends?
What are auto cancels?
A service delivery technician that follows best practices to drive results, leaves personalized notes, gives quality recommendations and carries right products at times of year to take care of any/all issues.....
What is a lawn care consultant?
What is 2019 Commercial Revenue?
11 hours
What are the number of hours in every scheduled work day?
Our Risk score in 2019
What is 13.36?
97.5%
What is the attempt rate needed to obtain a 92% service rate?
Integrity, Safety, Service, Teamwork and Community
What are the values of Trugreen?
$56,211
What is total cost of safety related incidents in 2019?
You (our valued Trugreen technician) have a 33 stop route for the day. To get done in the 11 hours you have to complete that route, you'd need to average 3 of these to do so....
What are stops per hour?
Tall grass, dogs, uneven surfaces, and congested roads are all types of this?
What are hazards?
A great way to leave a world class first impression for new customers, and also a way to make sure we are addressing customer needs for return visits
What is calling the customer from the property?
Target service rates, by time, to achieve 90% for the day
What is 20% by 10 am, 50% by noon, 70% by 2, 90% by 4pm?