OPENING PROCEDURE
WHAT IS THE NAMES YOU USE WHEN OPENING THE BRANCH?
THE INSPECTOR AND THE OBSERVER
what do you do 5 mins before you close the branch
verify make sure no one is in the restrooms and you can turn on night mode
WHAT IS THE CASHBOX LIMITS?
3000.00 TOP DRAWER, 5000.00 SECOND DRAWER AND 2000.00 3RD DRAWER OR COIN VAULT.
WHAT DO YOU NEED WHEN OPENING AN ACCOUNT?
VALID ID, PROOF OF RESIDENCE, SOCIAL SECURITY CARD AND 25 OR 50 DEPOSIT FUNDS DEPENDING ON THE ACCOUNT.
NAME SERVICE LINE COMBOS?
SERVICE LINE CODE, MISC 2ND HALF, NEST VAULT, COIN VAULT, CASH VAULT 2ND HALF, SAFBOX VAULT 2ND HALF, DRIVE THRU VAULT 2ND HALF
WHEN COMING IN TO THE BRANCH YOU SEE A BOX INFRONT OF THE LOBBY DOOR WHAT DO YOU DO?
CALL SIOC AND THE BOP
when two teammates are left in the branch who goes out first and what do the other teammate do?
the observer goes out first. then when the observer gets in the car and turn the engine on and luck the door the inspector turns on the alarm and exit the building and get his him/her car and they both leave at the same time.
WHAT DO YOU DO WHEN YOU WITHDRAWAL OVER 1500.00?
VERIFY SIGNATURE AND MAKE SURE THE FUNDS IS AVAILABLE
WHAT DO WE LOOK FOR WHEN APPROVING A WIRE?
MAKE SURE THE SIGNATURES ON THE WIRE AGREEMENT AND THE SIGNAUTRE CARD MATCH, MAKE SURE THE ACCOUNT NUMBERS MATCH
WHAT DO YOU DO WHEN CLOSING A SAFEBOX WITH 2 KEYS?
YOU HAVE TO WRITE IN 2 KEYS AND HAVE THE CLIENT SIGN ALONG WITH THE WITNESS TEAMMATE SIGNATURE, THEN YOU HAVE TO WRITE IT IN THE BINDER AND PUT THE KEYS IN AWAY.
WHEN YOU COME TO THE BRANCH AND YOU SEE A RED TITLE UP WHAT DO YOU DO?
DRIVE TO LANE 5 IN THE DRIVE THRU AND CALL 911, SIOC THEN THE BOX
WHAT DO YOU TURN ON AT CLOSING?
NIGHT MODE
WHAT YOU DO WHEN CASHING A TRUIST CHECK OVER 1500?
MAKE SURE YOU KNOW IF ITS A TRUIST OR A NON-CLIENT, VERIFY THE CHECK, LOOK AT WRITTEN AMOUNT AND NUMERIC AMOUNT, VERIFY MAKER AND SIGNATURE.
WHAT DOCUMENTS DO YOU NEED TO PEN A NRA?
PASSPORT AND PROOF OF RESIDENCE
HOW MANY KEYS DOES SERVICE LINE HAVE? NAME EACH KEY.
9 KEYS, MAIN DOOR (LOBBY AND DRIVE THRU), LOCKREMOVABLE KEY, CASHBOX LOCK KEY, CASH VAULT GATE KEY, SAFBOX GATE KEY, ATM/NIGHTDROP DOOR KEY, CASHROOM DOOR KEY, BOTTOM KEY FOR DUAL CONTROL BOX, NIGHT DROP KEY
WHEN THE INSPECTOR COME IN TO THE BRANCH WHAT DOES HE/SHE SUPPOSE TO DO?
DISARM THE ALARM REMOVE THE NIGHT MODE, THEN INPECT THE BRANCH, ONCE COMPLETE THE INPECTOR WILL PUT UP THE WHITE TITLE
what do you make sure you all do at end of day.
make sure no documents are left out and all timers are set and doors are closed also make sure the safe box keys are counted for.
WHAT DO YOU HAVE TO DO WHEN YOU ARE SHORT OR OVER A 100.00?
YOU HAVE TO BE AUDITED AND YOU HAVE TO WIRTE AN EMAIL TO THE BOP AND YOUR MANAGER.
WHAT IS THE RATE EXCEPTION BE TO OPEN A NEW MONEY MARKET ACCOUNT?
3.4%
how do you do the distress code ?
the last number one up
WHEN THE AUDITORS COME IN TO THE BRANCH WHAT DO WE SUPPOSE TO DO?
U SUPPOSE TO CHECK THE AUDITOR ID AND THEN YOU SUPPOSE TO CHECK IN TEAMS WHO ARE THEY MANAGER AND ASKS THEM WHO IS THEY MANAGER.
HOW MANY TEAMMATES DOES IT NEED TO CLOSE THE BRANCH
2 TEAMMATES
YOU HAVE TO BALANCE THE CASH ADVANCE MAKE SURE YOU HAVE DETAIL REPORT AND SETTLEMENT.
DO YOU KNOW THE RATES FOR CD?
5 MONTHS 3.00% 12 MONTHS 3.25% AND 24 MONTHS 2.50%
IF THERE IS NOT TILE UP ONE VEHICLE THERE, WHAT DO YOU DO?
CALL YOUR BOP