Client Focused Referrals
This timeframe indicates a client is "in the market" for Merchant services.
What is within the next 60 days?
The system is used to submit a referral when a client wants to explore merchant solutions.
What is Client Central?
The type of DDA balance required for a qualified referral.
What is a positive DDA balance?
The system used for branch-supported services like ACH, Wire, and Payroll.
What is OLB (Online Banking)?
The system teammates should review for referral status.
What is Client Central?
The action to take if a client needs Merchant processing in more than 60 days
What is set a reminder in MyDay?
The maximum number of business days within which a client will be contacted after a referral.
What is 3 business days?
The approval needed for applicable high-risk industries.
What is EDD High-Risk approval by FIU?
These documents must be complete for a Treasury referral to be qualified.
What is the Business Resolution and Beneficial Owner Form (BOF)?
These are sent automatically to notify of referral status changes.
What are automated email notifications?
The number of minutes a client should have for a needs assessment discussion.
What is approximately 15 minutes?
The easiest way to contact Amanda for a referral.
What is through Teams?
The form that must be submitted with Merchant related questions completed.
What is CCG (Client Conversation Guide)?
A client must express interest in a specific Treasury product. True or False?
What is a true?
This team determines referral status in alignment with enhanced referral parameters.
Who is your Wholesale Payments Partner?
This type of conversation should be completed along with merchant-related CCG questions.
What is a caring conversation?
This line is used when unable to reach the assigned regional consultant.
What is ReadyLine?
The timeframe within which a client must be interested in setting up a merchant account.
What is the next 60 days?
The first course of action to dispute a nonqualified client.
What is reach out to Amanda first?
The action taken when a client is out of segment or assigned to a commercial relationship manager.
What is not qualifying the referral?
The phone number from which Amanda will call the client.
What is an 866 phone number?
This is the actual number for the Ready line.
What is 866-238-2420?
This must be received by the client for the referral to be considered qualified.
What is a formal quote?
The limit for ACH and wires through OLB.
What is $500,000 in a 3-day rolling period?
This must be conveyed by the Client/Prospect for a Treasury referral to be qualified.
What is interest in a wholesale payment needs or solution?