PICK IT UP AND DROP IT DOWN
How long do we hold PT's pick-up orders?
48 Hours
This terpene is known to be found in Valencia Oranges. It is an anti-inflammatory and an anti-fungal.
Valencene
After you greet the PT this is the first step of the check-in progress
- Ask for their medical card and Add them to the waitly
Your PT doesn't know how to roll but really wants to smoke flower!
-Prerolls
- Litl, Firefly, or Utillian battery
This is the first step to a successful transaction. It'll also help your PT avoid an identity crisis
Check your PT's ID
If a pick-up order was done perfectly it should look something like this: (name at least 3 qualities the order will have)
- Clearly written name
- Date it was filled
- Batch number assigned
- Product Insert
-Correct Product
Named after its presence in Geranium flowers, this terpene is produced by honeybees as a marker for the hive and flowers. Think of a breadcrumb trail of bee kisses! Awee! It's a neuroprotectant and antispasmodic
Geraniol
This is the correct way to greet at Trulieve. It consists of a statement and 2 questions
Welcome to Trulieve!
What brings you in today? Is it your first time here?
OH no! We're out of vape carts! The PT doesn't smoke flower and concentrates are too strong. PT only has the inhalation route
Trupod or Bellos pod
Dispensing always takes place before or after you take payment
AFTER - BEFORE you take payment you should check their recommendations . You only Dispense AFTER you receive payment.
If a PT places an order for 3x ground flower but they only have enough on their recommendation for 2 what do you do?
- Fill the bag with the first two on the order
- Set to Partially Fulfilled
- Call the PT and notate the profile
Found in peppermint and spearmint this terpene functions as an expectorant and it facilitates communications in your brain!
Pulegone
This is how you properly put a caregiver into Waitly.
Put the name of the Caregiver into Waitly so the correct name is called by the Truhost. Notate CG in the notes field.
Your PT doesn't have the edible route but really wants edibles. They do have the oral route and have a very high tolerance.
RSO or Capsules
We mark these bills to make sure they are real BEFORE putting them in our drawer
ALL BILLS - All bills should be checked including ones
How many times should we call PT's regarding Partially fulfilled orders?
Twice - once in the morning and once at night
Naturally found in chamomile this terpene as analgesic properties
Bisabolol
Usually found in lime blossoms this terpene is an anxiolytic. It usually is hard to detect because it gets masked by pinene, and it always gets confused for a different terp! Poor guy.....
Terpineol
PT wants Kief to add to their flower but we are OOS! They have a very high tolerance and only like to smoke flower. They are not interested in getting a new device.
THCA or Truclear
JINKIES! This product is no longer in the system! I should-
Tell the PT you cannot sell it and find an alternative - a manual should be avoided!!
If we are OOS of everything on a PT's order what should you do?
- Call the PT
-Notate the profile (that you called and why your cancelling)
-Cancel the order
Found in oregano this terpene is common in Sativas it has antioxidant and anti cancer properties
Terpinolene
If a PT has no physical copy of their ID you do this
Turn them away - This is per DOH we can no longer make one time exceptions if a PT is without their ID!!
Your PT has tried edible but they don't work for them!
They have never felt relief from edibles even after taking a whole jar of Trugels and tub of cookies! The PT really doesn't want to smoke or vape! The PT usually has a low tolerance with smoking as well!
RSO/Truclear sublingually or Trutincture drops (lozenges)
While cashing out my PT they tell me they have to go to the ATM and get cash. This is my response.
"Wait my good sir! I don't know if you are aware but we actually take debit now! The fee is also .50 cents less, and I can give you cash back!"