TERMITE/RODENT
Is fumigation/tenting included in all termite services?
What do we do about cx asking for lower Fume renewal rate?
What is No
Send Email to OPS
What are the 2 time frames for TNLC and how long is the duration of appointment constraint?
What is 4 hours. 8a-12pm & 12pm-4pm
Who should we email if a callback was created on accident or wasn't necessary?
What is ITPP
itpp@trulynolen.com
What are three things you have to verify on an account?
What is the phone number, email, and street address
What is the payment options for PC Elite services?
What is the 4th of the month and ASI (NO DISCOUNT)
Can we schedule SANI/VEC appointments?
What is the HUB has to do it
How long until we can perform another PC/Lawn treatment after one was just done?
What is 7 to 10 days
Should we send an email for prorated services?
What is No
If cx calls in wanting manager and we have to leave VM for them, how long do we give for a follow up call to be given
What is 1 to 2 business days
What is the billing date and service cycle for PC Platinum?
What is 4th each month and monthly
How long until we can do another termite treatment after one has been done?
What is 4 to 6 weeks
Does Pest Control plan cover for bees?
What is pest control plans only cover for wasps
Cx is requesting AP for PC Qtly on the 18th. Is this allowed and needing email to be sent?
What is no.
How long should we wait on the line for Retention before hanging up?
What is one minute
Are we allowed to take payment for TC Baiting? (Initial Service)
What is a No
How long does the customer/pets have to be out of the home after a Sanitation/Vector service?
What is two hours
If customer needs a flea treatment and has a dog, what do we recommend before treatment?
What is the dog clinic
Stacy calls in wanting to get in contact with us to have us come for an event, what do we do?
What is gather all info ( name, number, what they want) and get info over to Maggie
margaret.baese@trulynolen.com
Daily Double:
What is the correct terms for techs, sales inspectors, inside sales, and branches and How do we refer to ourselves/people in the company?
What is service professional, service coordinator, in-house coordinators, and local office
What is we/us
Cx is calling to schedule their ROD GOLD BAR ANNUAL. What is the first step?
What is collect payment
Who do we call for TIP scheduling?
Who is Diane Zampino
In Florida, what is the distance from the home that makes it a Lawn Service and not a Pest Control service?
What is 3ft
If a customer has a complaint about a tech and as well is upset regarding the billing on the account, which email thread should we send this too?
What is Operations
When can we apply a military/senior discount?
What is the initial service 10%
How do we stop future mail going to the previous owners?
What is going to the BILL-TO side and creating an invalid PH#, remove email, and changing name to NEW HOMEOWNERS