Technology
A software used by Travel Agents to shop most large tour operators
What is SIREV
The department where most people start their careers at a tour operator
Reservations Dept.
The functions of this person includes sales, information provider and problem solver
Who is a Reservations Agent
Finish the term "Leave nothing but your _______"
What are footprints
The short form used in the industry for "passengers"
What is "PAX"
Names of these types of systems include Amadeus, Galileo and Sabre
What are GDS - Global Distribution Systems
This department is responsible for contracting the product offered by suppliers
What is the Product Department
Res. Agents may visit Travel Agents with people from this department
What is the Sales department
Examples include decreasing landfills and crop rotation
What are sustainability efforts
A type of tour which usually includes air, transfers in the destination and accommodation.
What is an ITC - Inclusive Tour Charter
Travel agents use this website to check the entry requirements and health needs of travellers to foreign countries
What is TIMATIC
This is a chart that shows the positions and their reporting lines within a tour operator
What is an organization chart
This department deals with post travel issues
What is the Customer Service Department
Examples include refusing plastic bottles, eating sustainably sourced food, using reusable shopping bags,not buying wildlife products and selecting a company committed to sustainability
What are ways travelers can assist with sustainability efforts
This differentiates the same product from one tour operator to another
What is a USP - Unique Selling Point
Expedia, Travelocity and Priceline are examples of these
What are OTAs - Online Travel Agencies
This department is responsible for providing suppliers with the passenger details
What is the Operations Department
Reservations Agents need this key skill when problem solving
What is empathy
"meeting our own needs without compromising the ability of future generations to meet their own needs”
What is the definition of sustainability (Mcgill.ca)
An organization that represents Canadian Tour Operators
What is CATO - Canadian Association of Tour Operators
This type of company scans the internet to obtain the best travel deals and when selected, reroutes the shopper to the supplier's website
What is an Aggregator
The CEO, COO and CFO are part of the Senior Management Team. This is another name for this team
What is the Administration Team
Some tour operators have people available 24 / 7 to deal with these types of issues.
What are emergency issues
Examples include increased infrastructure, employment and increased tax base
What are advantages of mass tourism
The term used for a flight leg without passengers aboard
What is a "ferry leg"