CRA
The current CRA rating as of July 16, 2018
What is Satisfactory?
Postal money orders require verification at this dollar amount
What is >$500?
What is a secured location, preferably fire proof safe?
This is the lowest score you can receive on an audit to still be considered Satisfactory
What is 90.1%?
You are required to explain and disclose this information to a customer when placing a Reg CC hold
What is provide the receipt to the customer and explain that a hold was placed on the deposit due to (state the reason) and circle the date that the funds will be available (XX/XX/XXXX)?
When someone requests a printed copy of the CRA, you email this email address
What is CRA@AssociatedBank.com
We must do this quarterly with our colleagues
What is give a copy of the cash back form to the colleague and review the SOP Check Cashing Policy and Non-Customer Transaction Guide?
A customer should be a customer for this long in order to be able to get a medallion
What is no set time frame?
What is $10s and greater?
If the hold receipt is unable to be given to the customers in person at the time of the deposit, the bank needs to provide this information to the customer by this time frame
What is mail the hold receipt to the customer by the next business day and include the Reg CC Branch Letter of Explanation with the receipt?
CRA information will be mailed within ____ _____ days
What is 5 calendar
Up to what dollar amount may a non-customer cash as Associated Bank cashiers check
What is up to $1000?
In order to perform a Medallion on a trust, the documentation is required
What is Certification of Trust and Designation of Depository?
A customer brings in a flyer to be displaying on your branches Community Board as long as it isn't one of the following items we are able to display it
What is anything involving political candidates, vendors or providers of real estate settlement services, or drawings that require a donation/consideration to enter?
These are the three types of holds that can be placed on
What are new account holds, large dollar holds, special holds?
The department that you can find the CTR under in the intranet
What is Corporate Risk Management?
What is $3000?
You need to do this if a Medallion is requested for a Savings bond
What is for savings bond requests follow Redemption of US Savings Bonds procedure in SOP and use the Bond Paid Stamp?
The following items are not allowed to be stored in cash drawers, coin lockers, or unlocked desk drawers
What are colleague passwords, combinations, access cards, Kaba Mas codes, or wire transfer PINs?
If a customer brings in a Not-On-Us check for $8900 and has a Balanced Checking account, their funds would be available this way. (Using standard rules, not impacted by COVID-19 procedures)
What is $100 available on the day of the deposit, $5525 next business day, and the $3725 being held for 5 business days?
What is the name of the person/group, mailing address, requestors email address, and requestors phone number?
Three items that cannot be cashed and must be deposited
What are;
These items are documented on the Medallion Stamp Log
What is Colleagues Name, Branch, Year, Customer's Name, Address, ID number, ID Issue/Expiration dates, Security name, and Dollar value over 500K?
This needs to be done before allowing the Auditor into secure areas
What is check in the Associated Directory to make sure they are still an employee of Associated Bank and write their name and information on the Branch Visitors log?
For these six items, $5525 from a new account deposit must be available the next day
What are US Treasury checks, Federal Reserve Bank or Federal Home Loan Bank checks, Cashiers or Certified Checks, US Postal Money Orders, Travelers Cheques, or Federal/State/Local Government checks?