Da Basics
In order for you to be successful in a work from home position, you must be proactive in planning for your success. Please select all tips that discussed in the presentation.
1. Place signage on your office and/or front door
2. Get some fresh air
3. Exercise
4. Get out of your PJ's
5. Wake up early
6. Create a separate working environment, if possible
7. Reward yourself in moderation
8. Get into a routine
9. Eliminate distractions
Independent club-Owner have how many club(s)?
1
What 3 ways is money collected for our clients?
1. ABC Billing
2. ABC Merchant Services
3. Club Account
How long should you have a client on hold, before giving them a status?
1 to 2 minutes
What credentials do you use to log into the OBC (Online Business Center)?
The same credentials for the 870
Who stated, "Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit."
Aristotle
How do you retrieve a members account in the 870 using the agreement number?
Option 2, Option 1, Enter Member Agreement Number
The purpose for our department at ABC is to Create Raving Fans by being Fast and Friendly with CARE: Commit 110%, Always say YES, Run through Brick Walls, Excellence in Relationships, Actions and Services.
True
How much silence should the client hear on a call during one period of time?
30 seconds
What score must an employee earn on Exams 1-3?
85
What are the characteristics of a Winner?
1. Find a Way
2. Listen twice as much as they talk
3. Brighten a room by entering
Using DataTrak what is the name of Jaye Ashley's (970009050) secondary member?
Jane Smith
If you miss roll call for any reason and do not call your Trainer before roll call begins, you will be:
Terminated
What can you do to help an angry client?
1. Explain the reason for the issue.
2. Show Empathy.
3. Let the customer know what you can do.
What score must an employee earn on the Final Exam?
90
What kind on passengers are on the bus?
1. Runners
2. Joggers
3. Walkers
4. Riders
What is the name of this screen in DataTrak?
Attended Check-In
When in Genesys Cloud, what status are you going to be in when you start taking calls?
Available, On-Queue
When creating an incident in ServiceNow what assignment group will you always choose, if the incident is assigned to you?
Help Desk
When in training what status should your Teams Status be in, with the exception on Breaks and Lunches?
Available
Which avenues does Tech Support provide customer service?
1. Inbound Calls
2. Chats
3. Emails
How do you get to this screen in DataTrak?
Menu - Members - Manage
Where would you navigate to get the list of DataTrak Clubs?
ABC Hub > Club List
What is the Log Me In Rescue used for?
Assist Clients
If you are going to be late to work, late returning from break/meal, leaving early, and/or calling out for an entire shift, you MUST contact your Trainer prior to missing roll call. You will then be referred to who?
Workforce Team