Ch-ch-change
When making a change to any reservation what is the FIRST thing you should o?
Check how many days PTD the reservation is.
What is the fast path code to go to the payment screen?
P
MSO
Morocco Sahara Odyssey
Is a TL included if your traveler has booked an Arrive Early or Stopover through GERT?
No, sorry
Where can I find Visa Information for my traveler that is taking Ultimate Australia
Product Intranet - AUA
How many days prior to departure is the last time they can make a change without the possibility of a change fee?
90 days PTD
Sorry no - you cannot use the fast path to move forward in GERT
BOT
Ultimate Africa
Your traveler is booking an Arrive Early for an OAT tour, how many days can they arrive early?
As many as they want
Your traveler paid a deposit of $500 by CC, and paid the balance of her trip by ACH. She was told she'd get a refund of $700, how will she receive her refund (what form of payment)?
$500 by CC, $200 by check
Your traveler is 65 days PTD, and they want to remove airfare, will they get charged a fee?
Yes!
What is the Fast Path code to send a hard copy of the terms and conditions?
TERM
JPN
Japan's Cultural Treasures
How many days are included in an integrated stopover (booked in GERT) before or after an OAT trip
3 days - no more, no less
What are the two things you have to do when completing a CC Swap?
1. Process the second payment
2. add an OR remark to request refund to the original payment
Your traveler is 65 days PTD and want to add a Post Trip to their reservation - will they be charged a change fee?
What is the fast path code to check the optional tour from a tour that a pax has already completed?
OPT
SGE
The Great Rivers of Europe
Your traveler wants to book an arrive early but wants to book their own flights, are airport transfers still included
No, sorry
If Y doesn't work for No Air what should you do?
Try QQQ instead
Your traveler is 21 days PTD and they want to change the date of their departure - Can we do that?
No, if the pax is inside 30 days PTD we would have to cancel the reservation completely
What is the fast path code to see who to send a CSR to for a last minute dietary restriction?
OPI
UNX
Safari Serengeti
Your traveler has chosen not to take GCC air, and want to book a stopover through GERT. Can they do that?
No sorry, GCC air is required
No, the pax need to have their flight information in order to add LOX