TS2 Training Day 3

B

100

What screen should I navigate to: 

Customer is requesting to close the account

MASC

200

What does this screen name mean?

MAHC

Maintain account hold codes

300

Screen name for the first step of the lost/stolen/never received process

MSFS

400

This card watch does not affect card usage

CW34, CW10

500

Fill in the blank:

RM & Inactivity Rules: Status may be changed/new card may be issued by _________ if RD status was added within the last ____ months (____ days). RD statuses older than 6 months cannot be changed.

RM & Inactivity Rules: Status may be changed/new card may be issued by Leadership if RD status was added within the last 6 months (180 days). RD statuses older than 6 months cannot be changed.

I

100

What is the main screen for authentication?

WAGN

200

What customer info can be updated on the MCGI screen?

DOB, SSN, VER ID (Security word/MMN)

300

What are the two card types

Signature & Platinum

400

What must the merchant provide to remove an authorization?

authorization code

500

What do the following status codes mean:

CR

SR

PR

Correspondence Returned

Statement Returned

Plastics Returned

N

100

What screen would I use to add/remove a customer service watch?

MASC

200

Are we able to delete a card request?

Yes, as long as the card has not been transmitted (mailed out)

300

What is the difference between a platinum and signature card?

Platinum card has a maximum credit limit of $4999 or less than $5k

Signature card has a minimum credit limit of $5k

400

What screens can I view the APR on?

WAGN, IATD, IAPS

500

What 3 screens can I use to view the code reason?

IASC, ICAC, ICRS

G

100

What screen should I use to activate a card?

MACV

200

What maintenance must be completed on the MAHC screen?

Tab to each field with a return hold "134" and type "000" 

300

What screen would I use to request a card?

RCRD

400

What are the two Reissue Decline types that are eligible for reinstatement?

Return Mail and Inactivity

500

How can I look up an account by the account id?

Step 1: Input IAGI in the TRAN ID field

Step 2: Tab to KEY Field 

Step 3: Type 6899ai followed 11 digit account id and Press Enter

Step 4: Navigate to WAGN

0

100

What is the fast card fee?

$25

200

Can an authorized user be added to a secured account?

No

300

What two screens must I use to remove returned mail?

MASC and MAHC

400

What screens must I review before reinstating a reissue decline account?

WAGN, IASC, MASC, WRAW, IAED

500

What are the steps to remove a payment hold?

From a TD checking/savings. 

Verify in ovation first

Step 1: Navigate to ICAU

Step 2: Tab to specific transaction 

Step 3: Input the letter " V " next to the transaction then Press Enter to release the payment hold (TPAY)