Operations
Retail Accounts
Lending
Security Protocol
IRA/HSA
100

According to Farmington Management, surpassing this cash limit from the recycler prompts a second count from an associate. 

What is $5000?

100

This is the balance requirement in a Free Checking Account

What is zero/none?

100

This site allows you to submit personal and car loan applications. 

What is MeridianLink?

100

This is what you do when a robber asks you to do something

What is DO IT, no more and no less

100

Joe came into the branch today to withdraw what he calls his "RMD". Please recite what the acronym "RMD" stands for.

What is Joe's "Required Minimum Distribution"

200

The vault audit requires these denominations to be piece counted by hand. 

What is 100's, 50's, 20's?

200

This form must be signed in order to assign a custodian upon death of primary custodian and typically signed by the primary custodian. 

What is a Designation of Successor Custodian form?

200

This credit score will automatically be denied for a personal loan application

What is a 620?

200

This is the card you fill out immediately after the perpetrator has exited the building. 

What is an Identi-Card?

200

This is the agreement required to open a HSA plan

What is a Simplifier?

300

The retention cycle for our Audit Log

What is 12 months?

300

This account requires a savings account to be paired with it in order to meet TSB requirements. 

What is a Relationship Checking?

300

These items must be collected in person as soon as the application has been submitted. 

What is a Credit Score Summary, Consumer Loan Application, and Authorization for Payoff ?

300

This is the question you ask when calling the branch after not receiving all clear signal in the morning. 

What is "What are your branch hours?"

300

This is the associate we can call in case we need help with HSA or IRA maintenance 

Who is Elsa Delgado?

400

This is where you submit your completed EOD at the end of each business day.

What is The Hub, under Branch Balancing Sheets?

400

This type of account requires 5 documents to meet TSB requirements. Entity Authorization, Certification of Beneficial Owner, SS4 or W-9, Signature Card and CONCORD Paperwork 

What is a Business Account (Checking, Savings, CD)?

400

This is a closed-ended, fixed-rate loan that's value is tied to the equity in a home.

HELOAN 

400

These 2 actions are actions you should NOT take after a robbery has taken place.

What is 

a. Sharing Information or perspectves with eachother 

b. Touching anything at the scene of the crime

400

This is the HSA family contribution limit for 2025

What is $8550?

500

This is where you go in Insight to close an account that is in an approved but unfunded status.

What is Status Change?

500

TSB will automatically close out a customer's account after THIS many days of having a zero balance.

What is 45 days?

500

This is the process for finding HELOC/HELOAN rates for TSB



What is visiting our website under the personal tab and clicking Home Equity Loan & Line of Credit 

500

This is the location employees would meet at in the event of an evacuation/emergency.

What is the parking lot at Phalcon's?

500

This HSA plan came from another institution. The customer did not bring the check, it was sent right from the other institution. 

What is a Direct Transfer?