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Policies and Procedures
Software
Configuration
Macs
Grab Bag
100
What is the response time for requests sent to kis-help@kellogg.northwestern.edu?
2 business days
100
What is the most current version of Microsoft Office do we offer for Windows? For Mac?
2010; 2011
100
What antivirus software does Kellogg offer its students? How much does it cost?
Symantec End Point Protection; Free
100
What is the Mac equivalent to Control Panel?
System Preferences
100
What is the first thing you should do immediately after changing your password? **WRONG ANSWER IN KB** Bonus 100pts if you can explain why.
Restart your computer
200
By when must a user bring back an AC Adapter loaned for a class?
Within the next business day
200
What is Palisade and where can one get it?
Excel add-in. Blackboard.
200
Name 4 phones that we have documented configuration support for.
Android, iPhone, Blackberry, Windows Mobile
200
What version KPrint script is available for Mac?
Version 2
200
What is the server address to manually map to KPrint2?
\\kprint2.kellogg.northwestern.edu\kprint
300
How often must you change your password? Where do you go to do this?
At least every 3 months. nuvalidate.northwestern.edu
300
What is Qualtrics?
An online survey tool
300
What is the internet address of Northwestern's VPN?
vpn-public.vpn.northwestern.edu
300
Name one common error with Office 2011 for which there is a workaround.
LDAP, booking group rooms
300
When will we stop offering Windows 7 upgrades?
March 15, 2011
400
What day is hardware pickup? How long does a piece of equipment generally remain at repair?
Tuesday; One week
400
What version of Stata is standard for all Kellogg students?
Stata/IC
400
What is the difference between BES and BIS?
BIS will not sync in real time, plus, you cannot view calendar, contacts or tasks.
400
Name 2 pieces of software for which Kellogg student would need to run a Windows Virtual Machine.
Office 2007; SAS, Stata, Palisade, Internet Explorer.
400
How many KPrint Color Printers are there? Where can you find them?
2 - Jacobs 2212, McManus
500
How long can we temporarily forward your email after an alias change?
Up to 2 quarters
500
What letter is designated for a student's Home drive? How much space is available there?
H. 100MB.
500
Find the Technical Support Agreement for Non-KLP students. What 2 requirements are listed to connect your personal laptop to the Kellogg network?
1. A fully-patched version of a recent operating system (KIS supports Windows XP SP3, Windows Vista, Windows 7 and Mac OS X Snow Leopard or higher) that is configured to update automatically. 2. A working antivirus solution capable of real-time protection that is automatically updated on a regular basis.
500
What version of VMware Fusion must a student have to run Windows 7?
Version 3
500
What is the name of the KSA Tech Rep? What is the name of the head of ITSS Operations? What is the name of the head of KIS?
Brian Keller, Scott Shireman, David Keown