Portal
Username Only
Student just completed app - what status?
Applied
How long is a standard MFA Exception?
7 days
Student applying, but stuck on a random page. Best troubleshooting step?
Have them close and re-enter the application with an App code.
Is there a different URL for faculty signing into Canvas?
Student cannot login to BS but can login to Student Portal - what should you check?
Check if the passwords are syncing to Azure?
New Student - what status(es) allows an M365 license?
Applied or Application Processed
Do we need to get approval for MFA Exceptions?
Yes, the alias is
_SU Student MFA Exception Request
Student trying to apply - Error Please check the spelling of the name and the app code. What does the app look at to validate name?
A student is having an issue with the Gradebook? What do you do for them?
Send them the alias to open a ticket with coursesupport@unitekcollege.edu for assistance.
Student cannot see Chancellor's / Dean List? What do you check?
Doc Status? All Enrollments at the top of the screen?
Student is 'Yellow' in CampusNexus? What status is that?
That is a Workable status - not active, never completed application
Should we email the student when the exception has been added to their record?
Yes, there is a template in SysAid you can use.
What is the app code?
App Code is the last 6 digits of the systudentid
My Finances / View 1098T
Where do you look to see if a student has a portal account?
Studio Assist -Account Updates Student AD Portal Account
What is the process we follow for Out of Country MFA Exceptions?
Studio Enterprise Process to Support – SU Students’ Participation in Online Coursework While Abroad
Where can you find the systudentid?
It is part of the URL on Web Client.
Student has questions regarding 1098T? And they have no portal account. Where do we send them?
Business Office - Outlook Address book
Student getting Not secure error for the student portal -What could be the issue?
Personal/Work VPN - Have them try mobile device mobile data.
Student Just applied - How long does it take to get a license?
Student is licensed for M365 and mailbox created around 40 minutes
Teams Chat - MFA Exceptions - 'Blocked Countries'
Application Invite - Program Version not listed? What should you check?
Is there a state restriction? PowerBI report - State Restrictions
Is there a process that needs followed to sync a staff password?
Yes - Unitek Locked Out of Computer - Remember 15 Steps!