SPOT THE OUTPOINT
A new hire has completed orientation but still doesn't know their duties after two weeks.
What is incomplete training?
Before making a decision, a leader should always do this first.
What is observe the situation firsthand?
The Office Manager is responsible for completing new employee training.
What is Policy?
A new employee isn't retaining what they're taught.
What is evaluate duplication and provide additional coaching?
What is the world's largest animal?
What is the blue whale?
Collections are down, but production is up and hygiene is fully booked.
What is an outpoint that needs investigation—not assumptions?
What leadership habit prevents reacting to rumors?
What is verifying facts?
Marketing decisions should be based on what everyone likes.
What is Not Policy?
A doctor says production is slow.
What are the statistics
Which planet has the most moons?
What is Saturn?
One employee constantly says, "Everyone thinks..." but no one else has actually spoken up.
What is someone speaking for everyone?
A staff member is constantly bypassing their supervisor and going directly to others.
What is bypassing lines?
A negative review should be handled without notifying the Office Manager.
What is Not Policy?
Your office receives a one-star review.
What is Contact the patient so the concern can be addressed?
How many colors are in a rainbow?
What is seven?
The office has been extremely busy for weeks, but production hasn't increased.
What is Sales line lacking, schedule full of non production
An employee is always busy but never seems to complete projects.
What is evaluating results rather than appearances?
Every advertised special must include an expiration date and service value.
What is Policy?
Marketing wants to run a coupon with no expiration date.
What is stop it until it meets advertising requirements?
What is the fastest land animal?
What is the cheetah?
Patients are accepting treatment, but the schedule is still full of openings.
What is a scheduling or follow-up outpoint?
Your best producer is becoming frustrated because another employee isn't pulling their weight.
What is recognize the productive employee while addressing the true outpoint with the other employee?
Time off requests go on a sticky note
What is not Policy
A manager keeps saying, "I heard..."
What is go observe personally before acting?
What fruit has its seeds on the outside?
What is a strawberry?