Ch.1 The Journey
The approaching wave stood tall to reveal Butch's worst nightmare...
a massive great white shark (14ft)
True or False: The link between EQ and earnings is so direct that every point increase in EQ adds $1,300 to an annual salary
True!
People with high EQ'S make on average $29,000 more per year than people with low EQ'S
-is your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations.
Self Awareness
Rosanna and Amanda are good friends in the workplace and have lunch together each day. Amanda was invited to go out to lunch with some other colleagues, but Rosanna wasn't. Rosanna felt a little sad after this. What was likely Rosanna's trigger for this emotion?
"Included"-Feeling that you are excluded from a group in some way
OR
"Be Right"-Feeling that you are wrong in a situation
"Included"
Rosanna was likely feeling a little "left out" by not being invited to lunch with her colleagues and also not being able to have lunch with her good work friend.
True or False: The SPINAL CORD is responsible for feeling emotions.
False
Although the physical pathway for EQ starts in the brain, at the spinal cord. The LIMBIC SYSTEM is the place where emotions are experienced.
Emotional Intelligence is so critical to success that it accounts for ____% of performance in all types of jobs.
18% or 58%
58%
-is what happens when you act-or do not act.
Self Management
Owlbert works on the same job every day. He has been hoping to try something new, but has continued to be stuck working on the same things. Owlbert became irritated one day when his coworker hoolio was scheduled for something new and he wasn't. What was likely Owlbert's trigger for this emotion?
"Safety"-Feeling unsafe or that you are in dangerous circumstances
OR
"Variety"-Feeling bored; lack of variety or change in life; monotonous
"Variety"
While Owlbert became upset about his coworker being provided with an opportunity that he wanted, the reason behind his emotions was that he was becoming bored with his job and wanted more variety in his work life.
True or False: People with the highest levels of intelligence(IQ) outperform those with average IQ'S just 20% of the time, while people with average IQ's outperform those with high IQ's 70%of the time.
True
True or False: Only 36% of people tested are able to accurately identify their emotions as they happen.
True
-is your ability to accurately pick up on emotions in other people and understand what is really going on with them.
Social Awareness
Rosanna accidentally passed gas in front of the TSM'S. Some of them laughed at the situation and continued to make comments about it the rest of the day. Rosanna isolated herself as much as she could from everyone to avoid interacting with them because she was too embarrassed. What was likely Rosanna's trigger for this emotion?
"Comfort"-Feeling uncomfortable in a situation; anxiety
OR
"Freedom"-Feeling that your choices and autonomy is restricted or blocked in some way
"Comfort"
Rosanna felt embarrassed by what occurred and her coworkers response to it, which caused her to feel uncomfortable in the workplace for the rest of the day.
Emotional Intelligence 2.0 has one purpose
Increasing your EQ
This is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
Emotional Intelligence
Pg.17
-is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.
Relationship Management
The procedure for a work task changed, which required all workers to receive training on the new process. Amanda had been working on the task for many years before this change. After she received the new training, another supervisor instructed her to complete the task in a different way-different from the training or the previous way of doing the task. Amanda felt irritated about this. What was likely Amanda's trigger for this emotion?
"Consistency"-Feeling that you are unable to rely on something due to inconsistencies
OR
"Be Needed"-Feeling that you are not useful; unneeded, or unwanted
"Consistency"
Amanda likely felt irritated because she was being told to do the same task in different ways, ways that were not consistent with each other.