Halloween, Halloween
Consumer Duty Act
Vulnerable Clients
Halloween
Pics
Pics
200
What's another name for a carved pumpkin?
Jack-O-Lantern
200
What is the main purpose of the FCA’s Consumer Duty?
A. To increase company profits
B. To ensure fair treatment and good outcomes for consumers
C. To reduce competition in financial markets
D. To simplify investment products
Answer: B. To ensure fair treatment and good outcomes for consumers
200
According to the FCA, what is a “vulnerable client”?
A. A customer with high financial literacy
B. A customer who may be especially susceptible to harm due to personal circumstances
C. Any customer who complains frequently
D. A customer who is under 18 years old
Answer: B. A customer who may be especially susceptible to harm due to personal circumstances
200
Who is this?
What is Frankenstein's monster?
400
How are you supposedly able to kill a werewolf?
silver/silver bullet
400
Which of the following is not one of the four outcomes under the Consumer Duty?
A. Products and services
B. Price and value
C. Consumer support
D. Market expansion
✅ Answer: D. Market expansion
400
Which of the following is one of the four key drivers of vulnerability identified by the FCA?
A. Political views
B. Market behavior
C. Health
D. Education level
Answer: C. Health
400
Name this tv show
What is Wednesday?
600
In which European country did Halloween originate?
Ireland
600
Under the FCA Consumer Duty, firms must act to deliver good outcomes for retail customers. This principle replaces which earlier FCA principle?
A. Principle 2 – A firm must conduct its business with due skill, care, and diligence
B. Principle 6 – A firm must pay due regard to the interests of its customers and treat them fairly
C. Principle 9 – A firm must take reasonable care to ensure the suitability of its advice
D. Principle 12 – A firm must act in good faith
Answer: B. Principle 6 – A firm must pay due regard to the interests of its customers and treat them fairly
600
When dealing with vulnerable clients, what is the most appropriate approach a firm should take under FCA guidance?
A. Apply standard processes to ensure consistency
B. Offer minimal support to avoid bias
C. Identify needs, provide tailored support, and record actions taken
D. Refer all vulnerable clients to a third-party organization
Answer: C. Identify needs, provide tailored support, and record actions taken
600
What is Friday the 13th?