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Policy + Procedure
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Goals/Top 5's
Things to know
Things to know 2
100
Before leaving the store a manager will inspect my belongings, i.e. look in bag and pockets.
What is a bag check or a walk out?
100
$7,605,446
What is how much money we made LY?
100
2.76%
What is our shrink % goal?
100
The alarm that goes off at greets if someone walks in or out with a hard tag.
What is the Electronic Article Surveillance system, or the EAS?
100
This is the code word used to alert managers of a person who is suspicious or suspected to have stolen or steal.
What is "Nick"?
200
60% OFF
What is the discount for a significantly damaged product?
200
3.07%
What was our last shrink result?
200
$196,214
What is our shrink $ goal?
200
Our Regional Loss Prevention Manager.
Who is Dana Foote?
200
A mini inventory done on a select number of SKU’s.
What is a cycle count?
300
A markdown price ending in $.96
What is a damage discount?
300
$233,487
What was our last Shrink $?
300
530’s Electronics, 180 Branded, 161 Earrings, 158 Sunglasses, 222 Men’s Jeans
What are our top 5 shrink classes?
300
Internal, External and Paperwork.
What are the 3 ways that loss occurs?
300
The confidential and anonymous phone number and email address to report any LP or HR issues.
What is 1-800-NOW-PREV and nowprev.urbn.com?
400
Looking for signs of left in garbage’s by spinning the garbage bags around and looking through card board before it gets thrown out.
What is a Garbage Inspection/Check?
400
$50,212 Grande Starbucks Lattes!!!
How much $ did we lose in lattes?
400
Women’s, Home, WACC, Men’s and MACC
What are our top 5 shrink departments by volume?
400
Customer service
What is the best way to prevent loss?
400
When you assist a customer or friend in stealing or give unauthorized discounts.
What is Sweet-hearting?
500
The employee’s father, mother, sister, brother, children, step-parent, step-sibling, step-children and spouse or, when unmarried, a significant other.
What are the people who are eligible users for Urban's employee discount policy?
500
7,218
How many units did we lose LY?
500
$539
How much are we planned to lose each day?
500
A program used to flag any suspicious cashier behaviors, such as excessive line voids.
What is XBR or Aspect?
500
When someone is suspected of stealing or looks suspicious so we give them even more attention in regards to customer service?
What is Enhanced Customer Service?