TSYS

Card Status

100

What screen do you check for fraud blocks?

MPTI

200

What screen allows you to remove an overlimit and check other status codes?

WMAT

300

What screen shows you why a card was revoked/ reissued declined?

WRAW

400

If a customer is calling in stating their card is not working, do we have the ability to do a test authorization for a $1.00 to check if the card is working, and if so on what screen?

TRUE OR FALSE

TRUE, WMAT

Rewards

100

What screen do use to find redemption history?

IAHR

200

Where can you find the customer Aeroplan number?

IAHR

300

We can see how many Aeroplan points the customer has and how they redeemed it?

True or False?

False - we have a partnership with Aeroplan but do not have access to this information. They can direct them to Aeroplan.

400

What code do you use to find cash back dollars if a product transfer occured?

001

Statements/ Interest & Fees

100

What screen tell you when the statement was generated? 

IAPS

200

What screen shows you the last time the customer was overlimit and/or past due? 

IAGI

300

Where to find interest charges for: year to date, previous year and lifetime?

WAGN

400

What screen provides you information on when the customer was last charges their annual fee and when their next one will be charged?

IAGI - Hit enter once

Transactions

100

What screen do you use to find pending transactions only?

ICAU/ IIAU

200

What transactions show posted transactions that are not yet posted on a statement? 

IACT

300

Where can you check for all approved/ declined transactions in the last 90 days?

WFRD

400

What screen breaks down spending monthly?

WFRD F2