SYSTEMS
Name of the portal you will use to service your cardmembers
What is TSYS Online Portal?
How much have I spent and when is my payment due?
What is Balance Information?
This employee needs to use their card again.
What is Re-open card?
Used to allow one or more specific vendors access on a particular account.
To view individual ccp performance.
What is NPM (Nice Performance Management)?
The name of out credit card processing system.
What is TSYS?
I see a charge that I did not make on my statement.
What is Fraud?
This employee did not receive their card.
What is NLA ( no longer active) /Card replacement?
Industry code for type of business.
What is MCC (merchant category code)?
The system you use to access and play your calls.
What is SpeechMiner?
The online tool used by CM and Program Administrator to view individual account activity.
What is Centresuite/Netservice access (NSA)?
I just got my new card, I want to make sure it's ready to use.
What is Card Activation?
How much can this employee spend?
What is Credit Limit?
Limits the number or total dollar amount of transactions which may be approved in a Day or Billing Cycle.
What is Daily and Cycle Velocity Limits?
System you use to log in and log out.
What is Workspace (WDE)?
The Front-end system located in the TSYS online portal.
What is Service Edge?
My card is not working, what is going on?
What is a Decline?
I have an employee that left the company.
What is Cancel Account/Close Account?
The Amount a CM can withdraw from an ATM.
What is CASH LIMIT?
Application we use to communicate with our peers.
What is Slack?
The system you use to look up policies and procedures.
What is CHC?
I lost my card or my card is damaged, send me a new one.
What is card replacements?
This employee got declined at this vendor, can you allow this charge to go through?
What is Pre-Authorization?
The maximum amount of any one purchase.
What is Single Purchase Limit (SPL)?
System we use to log our calls.
What is GSP-C?