CAT Season
CAT Season officially begins on this date, each year.
June 1st
A claim can be withdrawn until this happens
An inspection takes place at the home.
This is the timeframe in which a caller can make a CORE ACH payment over the phone.
Monday-Friday 8 AM-5 PM
Reporting any system issues you are having, should be reported here first.
Your Sup/TL Chat
This should be placed in your Sup/TL chat, every time you need to step away from your workstation for a personal reason, when not on break or lunch.
AFD
During a CAT event, the caller should be advised a claims representative will be in contact within this timeframe.
(Subject to change)
2 business days
This should be the decline reason for all CAT Claims, no matter the state.
Will discuss with examiner
When searching for a CORE policy in Harmony, the 'Business Line' should be changed to this.
Commercial
Name 2 situations, where a CSR can maintain cancellation and decline the REI request over the phone.
Over 30 days from the final payment due date
Flood Policy
Occupancy is ineligible
Note states "do not reinstate"
This is where you should be checking daily, to make sure your clock ins and outs are correct.
ADP
This should be selected for the 'Damage Level' on all CAT Claims
Minor Damage
When Harmony FNOL is down, but your internet is still working, a claim should be filed here first.
Quick FNOL
These are the 2 CORE assumption dates, that have already happened.
2/27/2024 & 04/23/2024
Failure to update your RingCentral for a holiday falling on a day you normally work, results in this. (Green holidays only)
You are working that day.
This new company specializes in Condo policies.
CORE
This was the Storm Date range for Hurricane Idalia for the state of South Carolina.
8/29/23 - 9/2/23
Hypothetical and coverage questions should be referred to this person/entity, if advised of a potential loss and no claim wants to be filed.
Agent/AOR
This is the listed person who sells and services the insurance policy.
Broker of Record (BOR)
QA Calls should be reviewed and acknowledged within this timeframe. (Our team)
Bonus 200: QA Challenges must be submitted within this timeframe.
Within 1 week - (Before the end of the week is also acceptable)
Bonus: 2 weeks of issuance
This abbreviation of a person's title can make you think about food if you are hungry OR can be used as a way to say hello, when pronounced differently.
Sup
During a named storm, an insured's home is damaged by wind, water, & hail. The loss type would be this.
Tropical/Hurricane
The lienholder reporting the claim, can be a key indicator the property is in this status.
Foreclosure
At the end of a completed CORE FNOL, an email needs to be sent to here.
CORE FNOL Notification distribution list
or
corefnolnotification@coreins.com
Name 5 TT Team Leads in the Client Services Department.
Bonus 500 points if you can name all 6.
Carissa, Harmony, Laurie, Nicole, Shantieria, Stephanie
This type of document can provide employees/AOR with a quick way to get information. It is a condensed version of instructions.
QRG (Quick Reference Guide)