Terminology
Initial contact regarding a claim.
First Notice of Loss (FNOL)
CORE & TypTap must wait up to this amount of business days from the last payment received before any refund will be generated.
15
This is the year CORE was started.
2024
These must be done when you are going on Away From Desk.
Message in your Sup/TL chat AFD and when you return.
On a effective date change, this is needed when changing to today's date or a date in the future.
A written request from the AOR/PH
This is a document sent to the payor of a policy to indicate the payment amount due
Invoice
On a CORE policy, the preferred option for payments is this.
Checks or money orders by mail
This is the Customer Service Toll Free number for Tailrow.
(844) 954-1110
This should be done every time you have a refused call.
Message in your Sup/TL chat with the reason for the missed call.
When we receive a request for a new business quote directly from a potential policyholder and a zip code is not provided, the PH should be referred to this entity.
Omega
A person/company that has ownership or an interest in the property but does not live in the home.
Additional Insured/Additional Interest (AI)
On a CORE policy, ACH (electronic check) payments can only be processed by this team
Treasury team/ FINOPS
Tailrow current has this for its Demotech rating.
A - Exceptional
This person should be CC'ed on all emails to Support, regarding technically issues.
Desmond
Name a situation where you would send an occupancy letter on a CORE policy.
Never
A governmental, not-for-profit entity that was created for risks that could not be placed with private insurance companies.
Citizens
Refund checks are valid for this long.
180 days
We use this cloud-based expense management software to submit expenses for reimbursements.
Certify
QA Calls should be reviewed and acknowledged within this timeframe.
Within 1 week - (Before the end of the week is also acceptable)
When there are several of Returned Mail for the same LH, the items need to be referred here.
To Harmony in Admin
The date the policy originally started
Inception Date
On a TypTap policy and reinstatement is an option, these are the 4 questions that need to be asked when an AOR is calling to reinstate.
Does the PH want to go through REI?
Whats the Contact Name?
Whats the Contact Email Address?
Whats the Contact Phone Number?
Name 4 of the companies, we currently service.
Bonus 500 if you name all 5.
TypTap
Tailrow
CORE
HCPCI
Griston
This person is responsible for making sure an employee's timecard is accurate.
YOU
In FNOL COR, the named of situation where the sender advises we have a certain amount of time to act.
Time Demand