Impacts of Tourism
Name 3 negative social impacts of tourism
There can be conflict between tourist and host community, can change family structures, can increase crime and street begging, loss of cultural identity, cultural practices can be altered, and damage to heritage sites
Name 3 sustainability practices customers are demanding
Low emission transportation, hotels practicing 3R’s, locally sourced foods, economically sustainable tour guides (local tour guides)
What is the textbook definition of an ‘external customer’?
Customers who use the products and services of a T&T business and are not members of staff or otherwise part of the business.
What does ICT stand for?
Information and Communication Technology
What is the measure to show the size of a country’s economy?
Gross Domestic Product (GDP). It looks at the value of goods and services that a country produces and is used to show how well a country is performing.
What are social and demographic factors that change tourism flow?
Age Profiles, family Structures, and attitudes to tourism impacts and changes in people’s sustainability awareness.
Name one example of an ecotourism product
Packed ecotour holidays, eco-friendly accommodations, ecotourism activities
Define an “Internal customer”.
A person within a travel and tourism organization who receives customer service from the organization.
What is one technological advance in ICT?
Online information and real-time reservations.
What key words match these two definitions?
1) Places that tourists come from.
2) Areas that tourists visit; countries or regions where there are tourist destinations.
1) Tourism-generating areas.
2) Tourism-receiving areas.
What are the 5 negative environmental impacts of travel and tourism?
Tourism traffic congestion, disturbed wildlife/ habitat loss, depleted local sources such as water, litter harms plants/ animals, and air/noise/water pollution.
What do eco-resorts provide?
Increased accessibility of natural, wild, and remote areas as well as conservation activities
List the 4 needs of Internal customers.
A safe working environment, knowledge of procedures, routines, and performance standards, training appropriate to job role, Motivation (job satisfaction, incentives, respect from colleagues, managers, and supervisors)
What are the other examples of technological advances that have affected global tourism flows?
Ticketless travel and biometrics.
Define Profit
The money a travel and tourism organization makes after paying costs and taxes
What are some factors that may change the flow of global tourism?
Economic Changes, Social Changes and Demographic Changes, Health and Security Issues, and Technological Advancements.
Name a way hotels can reduce their waste
Reuse as much water as possible (other answers are acceptable)
Why do T&T organizations use motivational tools, such as incentives and rewards? (List at least 1)
Increase external customer service quality, retain efficient and hardworking internal customers, attract high quality staff, encourage teamwork
TRUE
List the 4 market research techniques.
Surveys, mystery shoppers, focus groups and observed interactions.
Name 3 positive social impacts of tourism
Helps preserve traditional customs, encourages appreciation of cultures, money from tourism can be invested in community facilities, helps sustain traditional festivals, encourages social integration, local people can empower community
What can positively, sustainably managed facilities bring to destinations?
Jobs and ecotourists into destinations, profits to T&T providers, Enjoyment to ethical tourists
List 1 way that organizations assess customer service quality.
Setting standards, using performance management and appraisal, collecting customer feedback, using marketing research techniques.
What are examples of national governments responding to health and security issues?
Increased border controls, visas, and stricter entry requirements.
List at least 2 environmental impacts of sustainable hotel practices.
Clean, less poluted water, reduced emissions of carbon=less global warming, reduced water consumption=conserves natural resources, conservation of biodiversity.