Tax Trivia
This ancient civilization revered the tax professional as the most noble man in society.
What is Greece?
2023 standard mileage rate for business driving
What is $0.655 ?
This tool lets an agent check the status of e-filed returns
What is EFE?
Place to look for a customer's prior orders of TurboTax
What is Salesforce?
The survey metric that tracks customer recommendation of TurboTax
What is tNPS (Net Promoter Score)?
The single largest State Level expenditure
What is Medicaid?
Percentage of the cost of most business meals that is deductible for 2023
What is 50% ?
This number is unique to each customer, and can be sent through slack to identify them
What is an Auth ID?
Place to see if a customer has multiple accounts
What is CSR?
This is ___ with TurboTax Live....is this part of the Quality of Service
What is Branded Greeting?
This is the origin of the word, "Tariff"
What is the English word, "Tar" ?
(Which is a thick, sticky liquid = TAXES) :)
An agreement between two states that allows residents of one state to request an exemption from tax withholding in the other state
What is Reciprocity?
(or Reciprocal Agreement)
We issue these codes to correct the pricing of a TurboTax product prior to checkout
What are Service Codes?
Tool to check if the Refund Transfer Customer's refund has been received
What is Webserve?
This metric tracks whether a customer's issues/questions were completely answered
What is Customer Resolution?
This item was first taxed as a luxury in 1898, at the start of the Spanish-American War and continues to be taxed today
What is the Telephone?
2023 Standard Deduction on a MFJ Tax Return
What is $27,700 ?
This the place to find our team room, expert communities, announcements, knowledge sharing and best practices
What is ELEVATE?
Place in TT Online where you can show the customer how to print their return
What is the Print Center?
This metric measures the service provided by the Expert to the Customer
What is Pro Satisfaction?
The Top Income Tax Rate during World War I
What is 77%?
The amount of an IRA contribution in 2023 for a person over 50
What is $7,500 ?
This reference work has tax information, law explanations, and multi-state issues as well as industry news
What is the TaxBook?
We verify these four pieces of information before providing sensitive information to a customer
What are:
First & Last Name
Last 4 of SSN
DOB
Zip Code on the return
The tool used to provide the Absolute Best Support to the Customer
What is SmartLook or Glance?