Brand Knowledge
If you are not satisfied with your stay, let us know and we will Make it Right.
What is the Make it Right Commitment.
True or False:
Back of House team members must receive one form of recognition within their first 90 days.
True!
This type of learner like to have music and videos incorporated into their training.
What is a visual learner.
What platform do we use for online training?
What is Hilton University?
What SALT stands for.
What is Satisfaction and Loyalty Tracking.
What is the HEART model?
Hear Guest
Empathize
Apologize
Resolve
Thank
This type of learner likes to have a "hands on" experience.
What is a kinesthetic learner?
True or False:
If you were born between 1946-1964, you are considered a "Generation X" baby.
False - Baby Boomer
The Hilton Values.
What is Hospitality, Integrity, Leadership, Teamwork, Ownership and Now.
The four steps in the Four Step Training Method.
What is Preparation, Demonstration, Practice, and Follow-Up.
The three learning styles.
What is Audio, Visual and Kinesthetic?
By 2020, the workforce is projected to be _____% of Millennia's?
What is 46%
The document that contains all Brand Required Training.
What is the Training Journey.
True or False:
People retain 10% of what they learn by observing others.
False - 20%
What are 2 things an audio learner might do?
Sit where they can hear presentation to comprehend message
May take notes and / or record session
Hum or talk to themselves or others when bored
Acquire knowledge by reading aloud and repeating messages
Tends to repeat things as they listen to another person speak
Remember by verbalizing lessons to themselves
What are 3 ways to receive recognition?
SALT
High Fives
Catch Me At My Best
Trip Advisor
The Hilton Vision.
What percentage of information is retained through on the job experience?
70%
Which of the following is a learning motivation for a Millennial?
a. Public & Peer Recognition
b. Networking Opportunities
c. Training relevant to their dream job
b. Networking Opportunities
How do you access your training materials (3 steps).
S: Drive
Everyone
Train the Trainer