Identifi
Member Profile Summary
Live Pro
PCP Changes
100

What is the name of the application used for documentation?

What is Identifi CS

100

What hyperlink is used to change a pcp?

What is the blue Add/Change PCP hyperlink

100

How can we quickly locate an article in Live Pro?

What is the keyword search box

100

What does LOB stand for?

What is Line of Business

200

What is the inquiry reason for changing a pcp?

What is Find a Provider/PCP inquiry

200
What section can I view physician information?

What is the Current PCP section

200
Under what article can I find the PCP Change Workflow?

What is the Template and Workflows article

200

What is the Primary Type for a PCP Change?

What is Primary

300

Where are we pasting the PCP Change template in Identifi?

What is the Additional Notes box

300

Where can I view prior pcp information?

What is under All PCP Details

300

What is the first required piece of information on the change a pcp template?

What is PCP/Provider Name

300
How many dependents can we apply pcp changes to at once?

What NONE, MPC has no dependents 

400

What does HLT stand for?

What is Health

400

When changing a pcp and ordering a new ID card, is this one ticket or two tickets?

What is One ticket, since the pcp change will automatically trigger a new ID card to be processed.

400

How do you favorite an article in Live Pro?

What is starring it

400

What are the four listed ways you can search for a provider in the Add/Change PCP box?

What is the Provider TIN, NPI, Provider ID or Other Info

500

What effective date should be added when changing a pcp in the Add/Change PCP box?

What is Today's Date/ The date that the change is happening.

500

What does KMS stand for?

What is Knowledge Management System

500

What is the most commonly used Reason for Change?

What is No Reason Given AI