AppleCare+
Accessories
APU
Genius Bar
Services
100

$269

What is AppleCare+ Theft and Loss for iPhone 12 Pro and Pro Max?

100

They're not Apple branded and offer a Hassle Free Warranty.

What are Screen Protectors?

100

This is who can pick up an APU as long as they have their ID.

The primary purchaser or authorized pick up person. (Additional acceptable answer Authorized user on Service Provider for activated iPhone).

100

Your goal for sessions completed per hour.

What is four?

100

Even though you cannot view this on the Apple Watch, you get it free for three months when you purchase a new watch.

What is Apple Fitness+?

200

$69

What is iPad 8th Gen, iPad mini, and iPad Air?

200

All of these offer a limited 1 year warranty, just make sure they have the receipt if it does not have a serial number.

Apple Branded Accessories.

200

100%

What is the offer goal for APP+, Business, and Accessories?

200

The test that needs to be run on every iPhone checked in.

What is MRI?

200

April 2, 2021 marked the biggest update to this service in its short history with 180+ new titles.

What is Apple Arcade?

300

$49

What is AppleCare+ for Watch S3 and SE?

300

A customer is about to go on a trip to Hawaii and they need this to use their AirPods on the flight while they watch an inflight movie. 

What is AirFly Pro?

300

This is who can perform an APU for a customer.

EVERYONE!

300

The process to correct a serial number being swapped incorrectly.

What is an Activation Escalation?

300

Some eligible customers who are currently enjoying the one-year free trial of Apple TV+ that ended between January 2021 and June 2021 are being surprised and delighted with an extension until this Month and Year?

What is July 2021?

400

Item(s) that can be included in a customers AppleCare+ Coverage, at no extra cost, as long as you scan the serial number when prompted "Add Secondary Item"?

What are Apple Pencil, Magic Keyboard for iPad, and Smart Folio Keyboard?

400

Made from finished European Leather this still shows time and callers while fit to your iPhone 12 series phone, except the mini. It also has a handy pocket for your ID since you use Apple Pay. 

What is iPhone 12/12Pro/12Pro Max Leather Sleeve.
400

When performing an APU and a customer would like to do a trade-in but does not have a proper backup, they can return within this amount of time to receive their credit or refund.

What is 14 Days?

400

> 93%

What is same unit repair goal?

400

Saving you $8 a month by bundling these services for the Family will only cost you $19.95 a month.

What is Apple Music, Apple TV+, Apple Arcade, and iCloud 200GB?
500

These are three ways AppleCare+ supports Business outside of accidental damage.

What is Help Desk Support, For IT Departments (OS Support), and For Enterprise Support.
500

You just uncovered a new business customer. They want to use an iPad and their iPhone to ring out customers, don't forget to add one of these on.

What is a Square Card Reader?

500

This is when you want to do Run To Customer.

Never. We want to make sure that we scan out every item for each order to ensure accuracy for inventory purposes.

500

The cost of $478 + tax.

What is a Tier 2 Flat Rate?
500

Offering this when acquiring a new business intro will benefit the customer by allowing them to not leave their work or home to place orders, and they can also have other designated buyers use the account.

What is a custom store?