LOAD DOCUMENTATION & AFTERHOURS

ALT 4

100

_{THE ALT 4 SCREEN IS USED TO DOCUMENT THESE THREE ISSUES...}

_{CHECK CALLS, DRIVER LATE & BREAKDOWNS}

200

_{YOU ENTER CHECK CALL NOTES IN THIS SECTION OF THE ALT 4 SCREEN}

_{PUBLIC NOTES}

300

_{YOU ENTER DRIVER LATE NOTES IN THIS SECTION OF THE ALT 4 SCREEN}

_{INTERNAL NOTES}

400

_{ACCESS TO THE ALT 4 INFORMATION IS FROM THIS SCREEN...}

_{HOME SCREEN}

500

_{THE PROCEDURE YOU FOLLOW IF THE DRIVER IS BROKEN DOWN AND WILL BE LATE FOR THEIR APPOINTMENT}

_{FOLLOW THE DRIVER LATE PROCEDURE AND INCLUDE BREAKDOWN NOTES IN THE INTERNAL NOTES}

EVENTS

100

_{A RED STOP LIGHT ON THE LOAD INDICATES}

_{OPEN E-LOGS THAT NEED TO BE READ}

200

_{EVERY E-LOG MUST INCLUDE...}

THE ISSUE, CALLERS NAME & PH#

IF AHA IS REQUIRED NOTATE “SENT AHA”

300

_{ANOTHER NAME FOR EVENT IS...}

_E-LOG

400

_{TO ENSURE YOU’RE USING THE CORRECT EVENT CODE YOU SHOULD...}

_{CHECK THE EVENT CODE LEGEND OR PATH}

500

_{IF THERE IS AN EXISTING EVENT REGARDING THE SAME ISSUE YOU SHOULD...}

_{UPDATED THE EXISTING ELOG. DO NOT CREATE A NEW ONE}

AFTERHOURS

100

_{AN AFTERHOURS ASSIGNMENT (AHA) IS...}

_{A NOTIFICATION SENT TO AHCS REGARDING AN E-LOG ON A LOAD THAT NEEDS ASSISTANCE}

200

_{ASSIGNMENTS (AHA) CAN BE SENT DURING THESE HOURS}

_{4PM TO 8AM CST WEEKDAYS - ANYTIME ON WEEKENDS & HOLIDAYS}

300

_{THIS INFORMATION MUST BE INCLUEDED IN EVERY AFTERHOURS ASSIGNMENT...}

_{THE ISSUE, CALLERS NAME & PHONE NUMBER & NOTE THAT AHA WAS SENT} 

400

_{USING THESE KEYS WILL GENERATE A STARLING EMAIL...}

_{CTRL+WINDOWS+5}

500

_{FOUR SITUATIONS WE DO NOT SEND AFTERHOURS ASSIGNMENTS}

_{ASSIGNMENT EXISTS WITH SAME ISSUE,       T-CHEK REQUESTS, EARLY ARRIVAL REQUESTS, NO APPOINTMENTS}

COMMON ISSUES

100

_{DRIVER IS GOING TO BE LATE FOR THEIR APPOINTMENT, YOU SHOULD...}

_{FOLLOW THE DRIVER LATE PROCEDURE}

200

_{DRIVERS NAMES DO NOT MATCH, I SHOULD...}

_{ADD NEW NAME TO NAME #2}

300

_{DETENTION IS WHEN}

_{CARRIER REQUESTING COMPENSATION FOR EXTENDED DELAYS AT THE WAREHOUSE (TYPICALLY MORE THAN 2 HOURS)}

400

_{IT IS CALLED A ____________ ____________ WHEN A CARRIER REQUESTS TO BE REMOVED FROM A LOAD}

_{GIVE BACK}

500

_{THE DRIVER WANTS TO SEE IF HE CAN GET AN EARLIER APPOINTMENT YOU SHOULD...}

_{LOOK FOR ANY NOTES ON THE LOAD IF NONE, ADVISE THEY CAN TRY, BUT WE CAN NOT GAURENTEE}

T-CHEKS

100

_{A T-CHEK IS...}

_{AN ELECTRONIC CHECK ISSUED TO THE CARRIER TO PAY FOR FUEL, LUMPER FEES & OTHER EXPENSES}

200

_{THE TWO TYPES OF T-CHEKS REQUESTED ARE...}

_{ADVANCE AND LUMPER}

300

_{CRITERIA THAT MUST BE MET BEFORE A CARRIER IS ELIGIBLE FOR A T-CHEK..}

_{1. CARRIER MUST HAVE ONE PICK UP COMPLETED  2. NO MISSING INFORMATION ON THE CARRIER SCREEN}

400

_{THERE IS A PRELOADED T-CHEK FOR $500, I SHOULD..}

HAVE CALLER VERIFY SECURITY QUESTIONS IN PATH (CALLERS FULL NAME, LOAD#, T#, CARRIER CITY & STATE, CARRIER PH#, CARRIER NAME) IF QUESTIONS ARE VERIFIED, GIVE T-CHEK CODE AND AMOUNT.

500

_{YOU TELL THE CALLER THIS WHEN SUBMITTING A T-CHEK REQUEST}

_{SOMEONE WILL GIVE THEM A CALL BACK IN 15 TO 30 MINUTES (15 TO 20 FOR LUMPER FEE) AND THAT THEY WILL BE ASKED THE SAME SECURITY QUESTIONS.}