Reporting
Planning
Integration
Misc
Handoff
100
One of our clients is having trouble opening reports in Excel mode, they are unable to see the Solver Reporting add-in in the excel ribbon even after uninstalling and reinstalling Solver Report Designer. We have checked their licenses, and they are the Power users. Attached email screenshot for your reference.
Where should I check in Excel as my next step in troubleshooting?
File > Options > Add-Ins
100
True or False: As a Contributor license user, you will be able to be assigned as a reviewer and review the assignments that have been assigned to you via the Workflow application.
True
100
Where should I go in the DW to possibly find the cause of this issue?
Period Configuration
100
Hello - We are unable to see Dim2 (Department) dimension via the API. We have the API access enabled for a module that connects to Dim2 (Department), and are able to see the other connected dimensions but not Department.
We get this error when we try to save this module in Solver: https://support.solverglobal.com/attachments/token/TjkYovlDfJeBbl5ku7CjB7kPn/?name=image001.png
What could be this user's issue?
User has Department used multiple times in their environment ie) as a Dimension and an attribute.
100
Our customer, Fraser Valley Regional Library, has an upcoming renewal for BI 360. I'd like to get confirmation on the retail price and partner margin, so I can run a quote by the FVRL team for approval first.
Which Dept does this issue fall under?
Dept: Sales
Handoff: Email customer’s salesperson (found in HubSpot).
Forward customer & ticket details, then close ticket.
200
Hello,
I'm trying to format two fields to be red when there is an empty value. I've used the TRIM function to look for empty cell values, but my results end up coloring all of the values red if there is an empty record. How do I only apply this formatting to records that have the empty values?
formula:
result:
What should I try simplifying the formula to?
Remove the trim function.
new function:
result:
200
Hi,Regarding the company Kitron , I have an issue per the attached word document where I get an error when I try to delete multiple values and save the template. Note - The error is in the cloud but not in report designer.
What should the customer try to do as easy troubleshooting steps?
Clear cookies/cache, use incognito mode, use a different browser.
200
Hello,
I have an integration that has been failing. In the event log, I see an error message for the 'Materials Integration' in the Event Log that reads "An item with the same key has already been added."
What is the most common cause of this error?
There is a dimension and attribute of the same name within the integration. In this case, customer has an attribute called 'Materials' and a dimension attribute called 'Materials'.
200
When trying to drill down on any number in a report template I am receiving an error message:
After creating a simple report from scratch, the drill down still doesn't work.
Upon checking the Module Schema, I notice that only 'Entity' is activated for this module. Which dimension might I need to add to try to get the drill down to work?
Period
200
Hi Team, Need to add another tenant because two new entities need to be added and the Fiscal Year is May 1 to April 30th.
Who do you email?
Dept: Customer Care
Handoff: Email Customer Care
Forward customer & ticket details, then close ticket
300
Mapping from business central, attempting to populate the GL Account/Bank Account dimensions if the balancing account type corresponds to the field .
My function is not properly resolving against this field when i put in the text as shown in the image. I've also tried adding the unicode notation for the punctuation in my formula and that still did not resolve.
Please advise.
2.expression used: https://solverglobal.zendesk.com/attachments/token/ruRgrIJFhBH135nIq8IwcrPTJ/?name=Issue+Image+2.png&lotus_request=true
What is the issue with this person's expression?
It is not using the correct value for the if conditions. Trust but verify.
1.https://solverglobal.zendesk.com/attachments/token/f1FBvYfHEXwaa9Fgj0Kric0gt/?name=image.png
2.https://solverglobal.zendesk.com/attachments/token/cldReJaUITqwZT40wnbELtON9/?name=image.png
3.https://solverglobal.zendesk.com/attachments/token/lLPvVHN8mJm0vkHYtzQxk8B4a/?name=image.png
300
Hi, I have a workflow reviewer getting this prompt when opening a budget template assigned to him for review:
https://support.solverglobal.com/attachments/token/qMKzR3XNuUysZafJREhqSqarR/?name=image.png
The user is assigned with a CONTRIBUTOR license and to a role with the permissions below:
https://support.solverglobal.com/attachments/token/IzMioej1k4bnEyVWAyXHwvUkl/?name=image.png
Where might we check next to resolve this error?
This error occurs when the end user did not have ANY Data Access.
300
A user sees this error in the event log. What might be the cause of it?
There is a duplicate name within the dimensions/attributes that has the same name as this UDF.
300
How do I add in a new period in BI 360 4.7.2? I don't see the option in the Administration software.
Which Application should this user go to?
300
Do you know how i can receive my government's annual license bill ...want to make sure I'm paid.
Who do you ping?
Dept: Accounting
Email accounting@solverglobal.com
Forward customer & ticket details, then close ticket
Ping: Gena
400
Hi Support,
I think the user data access permissions are not working like they are supposed to.
My end user, who only has access to one Department, is able to see all of the data in the report that I ran and shared with him via the Report Archive.
Can you please confirm?
Why isn't this a bug as the customer suggests?
Report Archive sends a copy of a ran report to the end user regardless of their data access.
400
I keep getting this API error when opening in Solver cloud. I have no issues opening in report designer and I can run it there and insert with no issues. I have also tried to duplicate the report and it doesn't work either.
True or False: One of their storage cells was blank for one of their dimensions.
Storage cells were missing Scenario dimensions (it was blank).
400
Hi,
I try to import currency rates directly into the monthly rates using first the Import functionality.
I get both a green sign "Uploading rates!" and Error!
Timestamp: Thu, 20 Nov 2025 15:31:19 GMT
Nothing seems to be updated and no further error messages. Please see the attached file:
File: MonthlyRates_Data.xlsx
The issue is with the file type. What should this be?
.CSV
400
In Private Host, a customer's license has been updated but they are still unable to enable this toggle for the API.
What might be the cause?
They will need to purchase this API from Sales.
400
Fortinet FortiWeb Vulnerability – ACTION REQUIRED – Related to CVE-2024-23113
Please respond to this request no later than Wednesday, November 19, 2025.
Who do I email and ping?
Dept: Informational Security
Email: infosec@solverglobal.com
Send request & deadline details, relay response
Ping: Allan
500
An issue came up where we send a user something (for this example it’s the Internal Income Statement) though Solver Publisher and for some reason when she opens the attached excel file it is blank. I even sent it to myself thinking that it may be an access issue but I couldn't see the data either. Please see attachment for screen shots.
Entity: Phoebe Richland
Dept: *;NULL
Period: 202501
Where is the error here?
The ';' in the Dept. Parameter
500
I have the 'Force Refresh when opening report in portal' option selected in my Report Template. When I open up the report in the portal, it doesn't run automatically.
Why does this happen?
This option only works for input templates.
500
What is one cause of this error that a customer is seeing within their SQL connector integration failure?
resource limitations, concurrent processes running on the server
500
Hi Support Team,
I’m encountering an issue in Solver Report Designer when working with legacy reports.
In the Layout Editor, one of the report sheets (AAA) contains an expression node that appears as:
<invalid>: {PM Portfolios 2023-2024.09-CMRCON}
What might be the cause of this?
The expression that was used is missing:
500
Hello, I am seeing an issue with the R110 - P&L - Variance template in the _Consolidation Demo tenant. Are you able to fix this?
Who do I email to resolve this issue?
Email jforerro@solverglobal.com
Forward customer & ticket details, then close ticket