PAYMENT HOLDS
Type of Payment holds
RAO
RAX
OOH
Workflow for payment holds
Hold or Pending balance
33 countries
How many courtesy releases can you do for customers in a month? Be specific
RAX - 10
OOH - 10
Besides checking the withdrawal workflow, payment decline and activity log, where else can you find the reason for a card decline? WALK ME THROUGH
QUICK TOOLS- CC TRANSACTION LOG
Yes or No
Can Estonia withdraw in a bank issued in Lithuania
No
True or False:
A Release Amount is set based on our overall risk assessment
True
Where can you check what type of hold a customer has? walk me through
In Hold or Pending Balance flow -> Scroll down until you see ‘Release Amount’ -> Click the View Details drop-down -> Click View -> Information on current RA holds will appear in a pop-up.
when we can file a withdrawal trace - card withdrawal SITE KC
after 14 calendar days -TEAM1062
True or False:
A seller can request an increase once every 30 days from last review date for RAX- Site for KC
True-EMAIL119
What are the RA0 customer support stages- site KC
Step 1) Educate, Step 2) Validate, Step 3) Relieve, Step 4) Escalate
Types of cards that a customer can use as a funding source
VISA, MASTERCARD, AMEX, DISCOVER, & MAESTRO
Graduation Criteria- SITE KC
TEAM1313
3 possible outcomes after Step-Up is completed for a courtesy release:
1. The Release is successful, and funds are available immediately.
2. The release is successful, and funds will be released in 2 hours.
3. The release is denied: This might happen if the system identifies the risk associated with that transaction.
Note: This feature is based on risk assessments and is evolving.
Do we support Germany?
No