IO check-in
Lighthouse, Reservation System, Miro
Inclusive Language
Phones, Emails, Live Chat
Monday Review
100

Nice pants (no ripes, jeans ok), OTP polo, close-toed shoes or Chocos

What is appropriate work attire for check-in?

100

Main platform used to coordinate logistics behind all Orientation reservations and data

What is Lighthouse?

100

What are you NOT supposed to call first-year students?

Who are freshman?

100

First thing to do responding to a phone call

What is clear your mind?

100

The name of the online server for Orientation reservations?

What is Lighthouse?

200
During check-in where do the Office Assistants sit?

What is the Info desk?

200

CSU ID number, residency, age, birthday

What student information CANNOT be given out?
200

Alternative word to assuming a persons gender

Who is they?

200

Record: caller's name and company/department, correct spelling, date and time of call, complete phone number, reason for calling, your initals or name for internal follow-up

What is how to take messages?
200

Required for all students

What is Orientation?

300

What needs to be moved from the Stadium to check-in?

What are stantion signs, Blue box, and student folders?

300

Has all contact information for departments we work the most with

What is Miro?

300

Alternative word(s)/phrase(s) for parents

Who are family members and/or guests?

300

Name of live chat site

What is Tawk.To?

300

Primary method of communication of Office Assistants

What is email?

400

What other activities were going on?

What is Resource Fair?

400

Same ename and password for Canvas and RamWeb

How do I log in to Lighthouse?

400

What is an alternative phrase to "You guys"?

What is everyone, you all, hey humans, fellow co workers?
400

I don't know, I/We can't so that, You have to, Just a second, No, Freshman

What are forbidden phrases?

400

Number of Virtual FY Orientation

What is the number 3?

500

What are the two types of check-ins?

What is undergrad and graduate?

500

Admin, Exemptions, need students full name and CSU ID number

How to remove Orientation holds?

500
Why are these wrong: LSC and BSB

What are abbreviations?

500
Are reflection of OTP and CSU

Who are Office Assistants?

500

When speaking to a student or parent about a "dorm", what phrase should you use?

What are residence halls?