Rejections
The prospect asks if you can send them something in the mail
Give the assumptive CC ask
“The reason I ask for your gift on a credit card is because a credit card gift will allow Tulane to put these funds to use right away and it will also help me. All credit card gifts count towards my fundraising total and I’m going to be able to let potential employers know how much money I raised for the University, and that is going to help me tremendously as I enter the workforce. Knowing this, what credit card would work best for you?”
What do you do if you forget to clock in/out at the correct time?
Submit a change request
What 4 things must you mention in the introduction
Name, Class year, Major, Tulane University
What is the shape of a stop sign?
Octagon
The prospect says they are still paying off student loans and/or are still in school
“I understand. I’ve spoken with others who also [repeat situation or say ‘who are uncomfortable making a gift of [Ask Amount 1]’], but your support is crucial now more than ever. Tuition alone doesn't cover the cost of our education, and other resources like gifts from alumni, parents, and friends help bridge that gap. Knowing this, would you consider joining others supporting the University with a gift of [Ask Amount 2]?”
This allows you to reduce your unexcused absences and tardys
Make-up Shifts
What does "the sandwich method" for the Case for support refer to?
“exciting thing”
Why it matters to you
engaging related question
What's the capital of New Orleans?
Baton Rouge
The prospect says all of their money is tied up in funeral costs for their late husband
Give your condolences and end the call
What are the 4 ways to get Ambassador Bucks?
1. Pledge/ Credit Card Gifts – Play the game during shift to potentially win $2
2. When a shift has a CC rate of 55% or more, we get to shoot the money gun!
3. Attending a walk-in shift outside of your regularly scheduled shifts (not including make-up shifts/rescheduled shifts) gets you $1
4. Refer an Ambassador and receive $15 if they stay for 30 days
This technique helps you bond with the prospect in a way that helps the call feel more like a conversation than an interview
3-Question technique
What is the largest living land animal?
Elephant
What do you do if the prospect says they want to give but does not specify how much?
Ask for a minimum amount to add to a pledge and they can increase it later. If they still refuse, you can then send an unspecified pledge.
What are your three options if you cannot make a shift, but also cannot get it excused?
1.Reschedule your shift
2.Swap shifts with someone
3.Get someone else to work your shift
What is the next step after someone says yes to an ask? In what case do you ask for an installment gift?
Matching Gift Ask. Only if they agree to give on credit card.
How many bones does an adult human have
206
The prospect says they like to give later in the year
Re-utilize the Assumptive CC ask:
“The reason I ask that you make a gift today is because it will allow Tulane to put these funds to use right away and it will also help me. If you made a gift on credit card today, it will count towards my fundraising total and I’m going to be able to let potential employers know how much money I raised for the University, and that is going to help me tremendously as I enter the workforce. Knowing this, what credit card would work best for you?”
What are the three things I mentioned in the powerpoint that can get you written up and/or terminated
•Using your phone during shift
•Hanging up on people
•Hanging up before a call rings and coding it as ‘no contact’
What do you do before hanging up the phone after getting credit card information? What URL do you have to retype after successfully processing a credit card?
Process the gift before you hang up to make sure the credit card goes through.
Where is the red light on a traffic light? Top, middle or bottom?
Top