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Privacy
U.S. Taxes
Customer Service
It's the numbers Baby
100
This form of online communication must be confirmed
What is email
100
Basic US Tax Form
What is Form 1040
100
Customer recieves a notice from IRS adjusting their tax return, They believe this is due to a Turbo Tax error. What should we help lead them to?
What is Accuracy Guarantee
100
How willing someone is to recommend Turbo Tax
What is NPS
200
Where the customer lives must be confirmed, we need the _________ ________.
What is Physical Address
200
Last date that taxes may be efiled
What is October 15th
200
If a customer's refund is more with another service what is our guarantee
What is Maximum Refund Guarantee
300
This number used to allow you to work cant be used to confirm a customer in privacy
What is SSN
300
Profit fro the sale of stock, mutual funds or real estate
What is Capital Gains
300
Customers who get their Turbo Tax Product sent every November automatically
What is Turbo Tax Advantage
400
Customers somtimes have several accounts under one email, in this case what must we confirm before sending a password reset.
What is User ID
400
Who files a Form 1120s
What is a S corporation
400
Tax help at no charge
What is FTA- Free Tax Advice
500
If a customer recieves an email that is intended for another customer, what should be done.
What is have customer forward the email to privacy@intuit.com
500
You have already filed your form 1040 and recieve a 1099DIV after filing, What form do you have to file to claim the income.
What is Form 1040X
500
Customer purchased a cd from a retailer and no longer wants to use the software where do the mail the cd back to.
What is TurboTax Satisfaction Guarantee