Basic Troubleshooting
This browser setting deletes temporary files saved from websites.
What is clear cache and cookies?
A sloop, yawl, ketch and a schooner are all types of these…
Boats
This tool lets an agent check the status of e-filed returns.
what is EFE?
This number is unique to each customer to identify them.
What is an Auth ID?
This survey metric tracks if a customer would recommend TurboTax to their friends and family.
What is Net Promoter Score?
This must be signed in and active to access our shared drive.
What is Google Sync?
Parts of its cycle are full, new and quarter phases
The moon
Where to look for a customer's prior orders of TurboTax.
What is Salesforce?
Where to see if a customer has multiple accounts.
This metric measures my attendence
What is shift adherence?
What is Glance?
What is the closest star to us?
The Sun
The place I check when logging in for my shift
What is ttl-epperson slack channel
Tool to check if the customer's refund has been received (refund transfer customers) only.
What is Webserve?
This Metric tracks whether a customer's issues and questions were completely answered.
What is Customer Resolution?
This is where you would change your status between available, breaks, and daily huddle.
Telephony
What is the two-letter postal abbreviation for Maine?
This site houses our expert communities, announcements, knowledge sharing and best practices.
What is Elevate?
TTD customers need to do this to register their software
What is create a new TTO account
This is metric is measured for Quality of Service.
Branded Greeting
This is what you use to request lead support.
What is a slack workflow?
Which restaurant sells the Flamethrower Grillburger (save room for a Blizzard)
Dairy Queen
This tool allows us to view the customer screen to assist with logging in
What is Glance
We verify these four pieces of information before providing sensitive information to a customer.
Share your TurboTax Live screen satisfies this Quality of Service Metric.
What is Smartlook?