Overcoming Objections
Cost Concerns of a new device
-Long term value vs short term cost
- With promos cost is much lower and sometimes even less than the repair
- New device advantages over a repair
Highlight the Benefits of Upgrading
- you'll get improved performance
-better battery life
-enhanced features that might make your experience even better
How much will it cost to repair my phone?
-The repair cost can vary depending on the issue
- With our current promotions and trade-in offers, you might find that getting a new phone is more cost-effective and comes with a warranty for peace of mind.
What is the first thing you do when a customer comes in with a repair?
Pull up the account. if not verizon pull up the digital guide and give them a quote.
Satisfaction with Current Device
- the new model offers enhanced features like a better camera faster processing speeds, and improved security.
- Putting money into older devices can be counter productive
-If i could get you a new device that operates just like your old device for a better deal why wouldn't you want to do that
Cost Comparison
-Repairs can sometimes be costly, especially if multiple components need fixing
-You could get a brand-new phone with a warranty, ensuring you won't have to worry about additional repair costs in the near future.
Can you fix my phone's battery issue?
-We can certainly look into repairing the battery, but this could be a short term fix
- Newer models come with significantly improved battery life and efficiency, which could enhance your overall experience.
Asking qualifying questions
Finding a need for the customer to want the upgrade over doing a repair. (what do they use the phone for? can they go without a phone for a time period?)
I don't have verizon
-Not a problem new customers get the same deal and sometimes even better deals for switching, including trading in damaged devices.
- The benefits of switching to the largest most reliable network is better service and huge promos
-our new plans which include perks allow us to have the most competitive pricing in the market
Trade-In Offers
- Verizon is offering amazing trade in deals especially for customers with broken devices.
- You can trade in your current phone, even if it's damaged, and get a significant discount on a new device.
Will my data be safe during the repair?
-While we take every precaution to protect your data during repairs, there's always a small risk
- Upgrading to a new phone ensures your data is transferred safely and securely.
-The safest bet would be to get a new phone and move the data to the upgraded device to avoid any loss
Present the solution
-Repair cost over phone cost
-Going over the current promos that will benefit the customer vs a repair
-summary of benefits of getting new device vs fixing