Accountability with Associates
This term describes a way a supervisor contributes positively to a team, going beyond their basic duties
What is a value-add?
A safe way for associates to raise concerns or give feedback without fear.
What are confidential emails?
This question determines whether a team member is ready to lead.
What is "Are your supervisors ready?"
This workplace issue can arise when a supervisor promotes a friend or relative unfairly.
What is nepotism or favoritism?
This three-part exercise helps teams review expectations by identifying actions to begin, halt, or keep doing
What is the Stop, Start, and Continue exercise?
Supervisors who can fill in for an OM show strength in this skill.
What is acting as a backup or leadership readiness?
When supervisors are unsure of company policies on things like attendance or bereavement, they should do this.
What is refer to HR or research the policy themselves?
Discussing a policy every other week helps teams better understand this.
What is policy content or expectations?
Trainers need to ensure this form is complete when onboarding new hires.
What is the training checklist?
These check-ins are important to maintain performance consistency, even after training ends.
What are consistent evaluations or check-ins with new hires?
Hands-on training with this scheduling tool improves accuracy and engagement.
What is Kronos?
Having this trait is key to becoming a trainer or supervisor in the company.
What is the drive to succeed?
Supervisors set the tone for their team by doing this when coaching.
What is setting the example or role modeling?
When associates feel this about their supervisors, they are more likely to share concerns.
What is comfort or trust?
This document outlines the responsibilities and expectations to help develop future leaders.
What is the Supervisor Job Description?