If a student brings a friend to a tutoring session
Notify the Student Ambassador, get student info: tutee's first name, last name, student # and date and time of the tutoring session for each additional tutee.
100
How long before a session can a student cancel their appointment online.
1 day or 20 hours in advance online
100
How long a tutor should wait before marking a student as a no-show
20 minutes
100
When a student is referred and given permission to book tutoring appointments on the same day and time with the same tutor each week for half of a semester
Block Booking
100
What tutors need to complete after each tutoring session
Client Report Form (Exit Report)
200
The # of days in advance students can book tutoring appointments.
2-8 days
200
How a student cancels an appointment if it's less then one day or 20 hours notice.
Notify the Student Ambassador via email, phone or in person
200
What a tutor should do if the student does not show up for their appointment after 20 minutes
Check off the no-show box on the sign-in sheet and notify the Student Ambassador
200
A regularly scheduled drop-in tutoring session in a classroom with specific software for students to access.
Open Lab
200
How a student finds a tutor for the course they need help with
"limit to" drop down list
300
What tutors need to complete when meeting a tutee for the first time.
Introduction Check-List
300
How a tutor should do if they need to cancel their appointment.
NEVER click "cancel", but instead, notify the Student Ambassador
300
Do tutors still get paid for no-shows
Yes, they can log one hour of the no-show appointment on your next electronic timesheet
300
A regularly scheduled drop-in tutoring session for high demand courses identified by LSC Staff
Drop-In Session
300
Where tutors should check for appointment notifications
Mohawk College email and WC Online
400
The # of FREE appointment hours students are allowed per week
3 hours of one-on-one booked appointments per week
400
What a tutor should remember to do when emailing appointment changes directly to their student
Always copy the Student Ambassador
400
If a student no-shows for two appointments
WC Online automatically locks their account until the student meets with a staff member in the LSC
400
Database of former tutors and members of the community who provide private tutor services.
External Tutor Database
400
Where tutors go to view a tutee's previous tutoring appointment notes
Click on the appointment and then "View Existing"
500
How long in advance a tutor needs to notify a Student Ambassador of a permanent scheduling change.
10 days
500
What tutors should always remember to do to ensure they're at all tutoring appointments
Check WC Online and email daily!
500
When is a good reason for a tutor to miss a tutoring appointment without notifying the LSC
NEVER (unless an extreme situation occurs)
500
An appointment you book with yourself to block a specific day and time from bookings due to a temporary change.
Placeholder
500
How tutors can easily check their own schedule in WC Online
Use the "limit to" drop-down list to shorten the list of tutors