What is...
What is a process model?
-> Name 1 process model
Swimlane, BPM.
In process improvement there are 2 types of changes, what are they called? and what is the difference?
Radical and incremental change
Explain the difference between Data mining and Data warehousing
Data Warehousing is a place where data is stored and be useful for decision support.
Data Mining is the process of analyzing data to identify trends, patterns and other useful information to make predictions
What is the maximum of entities in an ER-Diagram?
None.
Mention 4 types of E-business
B2C, B2B, G2C, C2C, C2B, B2E, G2G
What is the 2 types of knowledge? Explain the difference.
Tacit and Explicit knowledge.
What is the 3 enterprise processes in the EPM (enterprise process model)
Core, Enabling and Governing.
Explain what ERP, CRM and SCM stands for and give an example what each system can improve in a company.
ERP - Enterprise resource planning
CRM - Customer relationship management
SCM - Supply chain Management
Mention the 6 components in the swimlane and which figures they all have.
Start, Actors, Activities, Flow, Decision, End.
Mention 4 enterprise systems
ERP, CRM, SCM, BI, SAP.
What is E-commerce?
Electronic commerce (E-Commerce) is an electronic means to conduct business transactions, including the Internet, EDI (electronic data interchange), or private networks.
Mention the 3 parts of the project management triangle and explain them.
Cost
Time
Quality
Explain the difference between EPM and the swimlane.
The EPM is an map/overview of all the processes in the company, whereas the swimlane only maps 1 process and the internal/external actors which are a part of it.
What is the difference between the internal and external actors? Give examples of both.
The internal actors are the company itself, for example its departments. External actors are everything outside the company, for example customer, suppliers.
Mention 3 B2C E-business models
Online retailing
Infomediary
Content providers
Exchanges
Online community or social media
E-business infrastructure provider
What is brick and clicks?
Mention and explain the two other business structures too.
Brick and clicks is physical stores & online E-business.
Pure play is only online E-business – no physical stores
Brick and mortar is only physical stores (No online E-business)
Mention 3 strategic tools for the internal/external analysis of the company.
Porters Value Chain
Porters 5 forces
SWOT
Porters Matrix
Explain a 2-3 advantages and disadvantages of outsourcing
Advantages:
- Access to expertise (does not exist within the company)
- Potential to reduce costs
- Switch from employee as fixed costs to variable costs
- Faster delivery of projects
- Effective ressources administration
- Core value focus
- 24-hour productivity
Disadvantages:
- Lose of internal competences
- Dependence on the supplier (lower bargaining power)
- Suppliers use the organizations missing knowledge
-Lower confidence
Explain parallel activities in a swimlane. Give an example.
When two activities start at the same time but does not mean that they end at the same time.
Example could be: ordering a sandwich, when the order has been placed - the customer will pay at the same time the order is send to the kitchen (to be prepared).
Explain the 5 steps in strategic planning and mention them in the right order:
Information Systems Assessment
Information Systems Architecture
Information Systems Vision
Strategic business Planning
Strategic Initiatives Identification
Step 1 – Strategic Business Planning – “Know who you are”
Step 2 – Information Systems Assessment – “Know where you start”
Step 3 – Information Systems Vision – “Know where they want to go”
Step 4 – Information Systems Architecture – “Know how you are going to get there”
Step 5 – Strategic initiatives identification – The ultimate goal for IS
What is Critical success factors (CSFs)?
They are those few important consideration that must be achieved for the organization to survive and be successful.
Mention 3 advantages of the IS strategic planning process
Improved communication.
Improved coordination.
Improved decision making.
Competitive advantage
Explain COTS-SOFTWARE and CUSTOM-BULIT SOFTWARE - what are some of the advantages and disadvantages of both?
COTS-SOFTWARE - Buy
Advantages
- Cheaper
- Bigger quality if it is a big system
-Faster
Disadvantages
- Demands fitting of the system
- Demands changing of praksis
CUSTOM-BULIT SOFTWARE – BUILD
Is a many-to-many relationship doable? Why? Why not?
When creating an ER-diagram it is not doable but in in general it is.
Explain the steps in the knowledge management process: Retrieve, Capture, Storage, Transfer, Codify, Apply.
Remember to mention them in the correct order.
Capture, Codify, Storage, Retrieve, Transfer and Apply.