Inquiry
Passenger inquires whether their card payment will be refunded after a booking is canceled or if no driver is found.
Card Refund
The biker did not go to the pickup location and has no contact with the passenger.
Biker no show
Passenger reported that the biker failed to observe traffic regulations.
Disregarding Traffic Signs
Your first step into the conversation with a customer
Opening Spiel
Passenger is asking if they can bring their own helmet.
Helmet Sharing
This applies when a biker requests to cancel a booking with a reason that is not valid or acceptable under Angkas policies.
Invalid Reason for Cancellation
Passenger reported a biker who experienced a flat tire while in transit.
Flat Tire
Is the ability to understand and share someone else’s feelings or experiences by imagining yourself in their situation.
Empathy
Passenger is asking for the total amount from pick-up to drop-off.
Fare Inquiry
Exhibiting inappropriate or disrespectful behavior toward the passenger.
Rude Biker
The biker was reported to be under the influence of alcohol.
Intoxicated
The specific measures and practices implemented to protect the sensitive information of customers, especially regarding their personal details, account data, and transactions.
Safeguarding
Inquiry regarding the approved or acceptable dress code.
Dress Code
Biker did not provide the correct amount of change
No Change / Not Enough Change
Passenger requesting personal details such as phone number and the name of the biker regarding a concern.
Data Privacy
A unique identifier assigned to each customer inquiry or issue. It serves as a reference for tracking and managing customer support cases.
Ticket Number