Admin
A charge table isn’t showing the “Import” button. What needs to be done?
Save the charge table
How would you provide a CRA a copy of our EI3PA certification?
Send them the RFP Knowledge Base Article
From which sections of the system can i9 verifications be ordered?
Utilities and Report Results
How do I fix the Invalid Login Error in QLP/QAP?
Check credentials
Who do X3 errors go to?
Dano
Under which section is a county criminal search set to go pending review?
Manage Vendors
A CRA is requesting a copy of the SOC 2. Where does that request need to go?
Compliance bucket
How do I prevent a batch file from removing leading zeros on an SSN or zip code?
Format the cells as text
What billing plan does a client need to be on to upload lease forms?
Leases
Who writes up bug tickets?
Technicians
Under which section of the system are pre-defined fees tables created?
Clients
A CRA needs to review our security certifications. How would they access that?
Review the RFP Knowledge Base Article
Can a QuickApp order be initiated by an ATS?
Yes
What does the error Requested Product Type Unavailable mean when ordering a background report?
The client does not have the right product assigned to them.
If a question about Bullhorn comes in, which department handles it?
Support
Why would a data provider not show up as an option under “Data Provider” when selecting an embedded interface?
Credentials were not entered under Manage Interface Settings
A CRA requests the results of penetration testing. How would the ticket be handled by a support rep?
Assign the ticket to Security.
Which fulfillment type should be selected for an applicant to schedule their eScreen drug test?
Applicant Invite
Under which section are applicant payments able to be viewed in QLP?
Admin > providers
A CRA is asking if we are integrated with a particular ATS. Which department handles this?
Support