Show:
TV Category
Internet Category
Phone Category
Other Category 1
Other Category 2
100
What is the TV tier that offers 20+ channels?
Starter TV
100
What is Standard Internet speed in general market?
up to 15 mbps
100
What is the TWC phone feature which converts messages to text or email?
Voicezone
100
What is the other term for credit check?
Risk Assess
100
What is the TV tier required for Whole House service?
Preferred TV
200
What is the free downloadable app that allows a TWC TV customer to control their DVR using their device, access TV listing, use the device as a remote control to go from one channel to another and watch certain live TV shows from anywhere in their home.
TWC TV App
200
What are the Internet plans that offer free wifi?
Extreme Internet and Ultimate Internet
200
What is the TWC phone feature which block calls from callers that do not reveal their caller ID information?
Anonymous call reject
200
What are the requirements for running a credit check?
DOB and SSN/DOB and DL
200
What am I referring to if I say converter/set top box?
Cable box/ HD box/HD DVR box
300
What is the TWC feature that provides TWC TV customers an instant access to thousands of movies, music, programming and shows.
On Demand
300
What is the minimum Internet subscription by a customer in order to access TWC Wifi hot spots?
Standard Internet
300
What is the TWC phone feature which enables customers to reveal their caller ID information on selected calls even if their caller ID information is private.
Caller ID restore
300
What does PSU stands for?
Primary Service Unit
300
What does KEY stands for?
Knowledge Empowers You
400
What is TWC TV competitor which can be accessed anytime, anywhere for as long as you have internet connection?
Online Streaming Providers
400
What is TWC Internet competitor in which reliability of the service depends on the proximity of the area from the node?
DSL
400
What is the TWC phobe feature which allows you to forward up to 30 specific callers to another number?
Selective Call Forwarding
400
When do we run credit check?
When setting up sevice for new customer.
400
What is the full name of our Training Supervisor?
Raphael Benjamin Ayllon
500
What are the eligible cable card equipment? Give at least 2.
Cable card ready TV/Tivo/Moxi/
500
What is the name and speed of Standard Internet in MAXX market?
Extreme 50/ up to 50 mbps
500
What is the technology that TWC uses in their phone service in which service is transmitted via private network?
VOIP/Voice Over Internet Protocol
500
What is our credit bureau?
Experian
500
What is the full name of your Product Trainer?
Carla Angela Picar