Mods
28 days from the current due date
Customer is going to be out for repossession on 10/11/2025. When is a payment needed?
On or before 10/10/2025
Customer is asking for a document showing the account number, address and amount they paid to interest/principal.
Transaction History
You receive a continue conversation from another text agent. Do you introduce yourself?
No
How long does a move request take?
8-10 weeks
What are the rules for a frequency change?
- No payments
- Semimonthly cannot be on the 1st or 16th
- No NSF
Charge off ramifications
- 7-10 year credit hit
- Unable to register vehicle
- Warranty products cancelled
- May loose ability to online portal
What does the customer need to submit for a name change?
- Updated DL
- Updated SSC
- Court ordered document proof of name change
Bridget started the conversation and the customer request to speak with a representative. Do you introduce yourself?
Yes
Customer moved to a new state and has a form to fill out. What do we advise?
DT: Green and extension eligible but showing requires $500. Is the payment required to be made today to submit?
No, DT does not have to bring the account current
True or False
When the loan matures AH can be out for repossession
False
I can notate "Had a baby out of work" for the RFD
No, notate as Medical
What is needed to fill out the total loss template in DT Concierge
- Date of loss
- Claim number
- Insurance name
- Adjuster phone number
How long does a customer have after the maturity date to charge off?
90 days
True or False
Demos do not have to be asked every time.
True
If demos were done within the current month it does not have to be asked
Drivetime account
DPD:120
ATR: $499.83
NSF: Yes, $167
What is the amount to clear the repossession?
$672
ATR rounded +$5 and recover NSF
Customer left the vehicle on the side of the road and has no intentions of picking up. How do you work this?
Amount to cancel repo is $500 and agent says $505 is enough to clear the repossession when the customer asked for the amount needed. Is this okay?
No, if the customer asked for the needed amount provide the exact amount.