Culture
The TXRH Mission Statement
Legendary Food, Legendary Service
Ounces in a pickle app
7 ounces
The color of the bucket for the sanitizer spray.
Red
"86"
The item is no longer available
The time it should take to get a greeting in
15-45 seconds
The TXRH Core Values
Passion
Partnership
Integrity
Fun
All with a Purpose
# of Rattlesnake bites in an order
10 bites
The color of bucket for the soap.
Green
G.R.O.W.
Guest right of way
The time it should take to get drinks out
2-3 minutes
The H in HEART stands for...
Howdy
# of bones in a half slab
6-7 bones
The number of seconds it takes to properly wash your hands.
20 seconds
"Flagging"
Placing a beverage napkin in front of a guest to signify they have been greeted
The time it should take to get apps out
6-8 minutes
Name 3 of Kent's Top 10 Service Priorities
Knowledgeable servers
Sense of fun (smiles)
Urgency on greetings, drinks, and food
Manager table visits
3-table sections
Restroom focus
Lighting, temperature, music levels, and TVs
Bartenders - speed, awareness, learning guests' names
Hosts - smiles, urgency, guest concern vs. name taker
Crew involvement
# of shrimp in the Grilled Shrimp Dinner
10 shrimp/2 skewers
True or False: Bleach is used in the restaurant
False
"FIFO"
First in/first out
The time it should take to get entrees out
12-15 minutes
Name 3 of Kent's Top 10 Food Priorities
Cuts of sirloin and jaccard
Season/cook procedures
Ribs - hot, fall of the bone
Cuts of ribeye
Hot mashed potatoes
Fresh, hot bread/cold butter
Cold, fresh salads
Side items hot and fresh
Onion consistency
Margarita consistency and taste
5 critters
Gloves should be changed when...
When they become soiled or when changing tasks
Manger in the window
The time it should take to get salads out
5 minutes