Disputes
A process where two parties exchange account information.
What is an IOP Dispute?
An account that has a replenishment that is 25% of the threshold.
What is a Private account?
I am used to locating the display of information.
What is a Dashboard?
You can find the payment history here.
What is Financials / Reversals?
I can only be done on the same day, but an agent cannot process.
What is a Reversal?
I am a reason code when a toll has been transferred to another person.
What is TOR?
An account that I can access if I do the verification correct and there are no contacts.
What is a Business account?
I have 8 changes and you can opt-in/out here.
What is Demographics?
I am used to seeing if an agent or customer accessed something on an account.
What is History / Non - Financials?
I am in sections 5 and 6 of a toll road we handle.
What is SH130C?
There are 2 things I must confirm if a customer is stating they no longer own the vehicle on file.
What is the Images and DMV?
"I went through the toll road and received a bill, I don't have a device on file"
What is a Pay By Mail account?
You can unlock me if you forgot me.
What is a Web Account Unlock?
I am used to removing mailing fees only.
What is Invoices / Total Outstanding Payment?
I am used to transferring funds from one account to another.
What is a Balance Transfer?
The 2 special remarks I can use from the DMV to verify if a customer qualifies for a dispute.
What is Date of Assignment and Veh Transferred Date?
A company vehicle drove through the toll road with no device...
What is a Pay By Mail Business Account?
How many recent records will I have in the account lookup screen?
What are 5 recent records?
I am used to seeing if a letter has been sent out.
What is History / Correspondence History?
Do not provide any account information or make changes for the customer.
What is a Court, HV, or VET account?
The most frequently asked question in regards to a customer disputing.
I have a TxTag account, why am I receiving a bill from another toll road authority?
I have a 4 point verification process, what's the main verification's and what account am I?
What are the Name, Address, Challenge question/answer, Account #?
What is a Private and Business account?
The most important field in the Financials Bucket.
What is Account Balance?
I am used to changing the Credit Card info.
What is Account info / Rebill Info?
I must be paid off first before any collections are paid.
What is a Postpaid balance?