Disputes
Account Types
Demographics/Dashboard
Main Tab & Sub Tab
Definitions
100

This is a process where two parties exchange account information.

What is an IOP Dispute?

100

An account that has a replenishment that is 25% of the threshold.

What is a Private account?

100

This display of customer information can be used to verify a customer's account.

What is the Dashboard?

100

In this tab you can find the payment history.

What is Financials / Reversals?

100

This process can only be done on the same day, but a lead will need process it.

What is a Reversal?

200

This reason code is used when a toll is being transferred to another person.

What is TOR?

200

An account that can be accessed if the account can be verified and there are no contacts.

What is a Business account?

200

There are 8 changes that can be made and you can opt-in/out of email and mobile alerts.

What is Demographics?

200

This tab is used to see if an agent or customer accessed the account as well as what changes were made.

What is History / Non - Financials?

200

A name for sections 5 and 6 of a toll road TxTag manages.

What is SH130C?

300

Two things that must be confirmed if a customer states they no longer own the vehicle on file.

What is the Images and DMV?

300

"I went through the toll road and received a bill, I don't have a device on file"

What is a Pay By Mail account?

300

This can be unlocked if the customer has forgot their password.

What is a Web Account Unlock?

300

This tab is used to remove the mailing fees on the account.

What is Invoices / Total Outstanding Payment?

300

This process is used to transfer funds from one account to another.

What is a Balance Transfer?

400

These two special remarks from the DMV are used to verify if a customer qualifies for a dispute.  

What is Date of Assignment and Veh Transferred Date?

400

A business owned vehicle drove on the toll roads with no device.

What is a Pay By Mail Business Account?

400

The number of recent records that are displayed in the account lookup screen?

What are 5 recent records?

400

This tab is used to see if a letter has been sent to the customer.

What is History / Correspondence History?

400

An account where you cannot provide any information or make changes for the customer.

What is a Court, HV, or VET account?

500

The most frequently asked question in regards to a customer disputing a toll bill. 

I have a TxTag account, why am I receiving a bill from another toll road authority?

500

This account has a 4 point verification process.  What are the main forms of verification and what account is this?

What is Name, Address, Challenge question/answer, Account #?

What is a Private and Business account?

500

The most important field in the Financials Bucket.

What is Account Balance?

500

This tab allows you to change the Credit Card on autopay.

What is Account info / Rebill Info?

500

This balance must be paid first before any collection balances can be paid.

What is a Postpaid balance?