This is a process where two parties exchange account information.
What is an IOP Dispute?
An account that has a replenishment that is 25% of the threshold.
What is a Private account?
This display of customer information can be used to verify a customer's account.
What is the Dashboard?
In this tab you can find the payment history.
What is Financials / Reversals?
This process can only be done on the same day, but a lead will need process it.
What is a Reversal?
This reason code is used when a toll is being transferred to another person.
What is TOR?
An account that can be accessed if the account can be verified and there are no contacts.
What is a Business account?
There are 8 changes that can be made and you can opt-in/out of email and mobile alerts.
What is Demographics?
This tab is used to see if an agent or customer accessed the account as well as what changes were made.
What is History / Non - Financials?
A name for sections 5 and 6 of a toll road TxTag manages.
What is SH130C?
Two things that must be confirmed if a customer states they no longer own the vehicle on file.
What is the Images and DMV?
"I went through the toll road and received a bill, I don't have a device on file"
What is a Pay By Mail account?
This can be unlocked if the customer has forgot their password.
What is a Web Account Unlock?
This tab is used to remove the mailing fees on the account.
What is Invoices / Total Outstanding Payment?
This process is used to transfer funds from one account to another.
What is a Balance Transfer?
These two special remarks from the DMV are used to verify if a customer qualifies for a dispute.
What is Date of Assignment and Veh Transferred Date?
A business owned vehicle drove on the toll roads with no device.
What is a Pay By Mail Business Account?
The number of recent records that are displayed in the account lookup screen?
What are 5 recent records?
This tab is used to see if a letter has been sent to the customer.
What is History / Correspondence History?
An account where you cannot provide any information or make changes for the customer.
What is a Court, HV, or VET account?
The most frequently asked question in regards to a customer disputing a toll bill.
I have a TxTag account, why am I receiving a bill from another toll road authority?
This account has a 4 point verification process. What are the main forms of verification and what account is this?
What is Name, Address, Challenge question/answer, Account #?
What is a Private and Business account?
The most important field in the Financials Bucket.
What is Account Balance?
This tab allows you to change the Credit Card on autopay.
What is Account info / Rebill Info?
This balance must be paid first before any collection balances can be paid.
What is a Postpaid balance?