listening
Listening for enjoyment is __________ listening
Appreciative Listening
Which kind of statement is often used to soften bad news.
Buffer/ cushion
According to this theory, relationships develop like peeling an onion.
Social Penetration theory
This interview involves two or more interviewers assessing one candidate.
Panel
The feeling of being sure of yourself and your abilities
Confidence
Rehearsing is a poor listening habit. True or False
True
It’s best to delay negative news as long as possible. True or False
False
This conflict-handling mode is both high in assertiveness and high in cooperativeness.
Collaboration
This kind of interview may happen online usually during early screening.
video conferencing
The ability to express oneself easily and articulately.
Fluency
This type of listening involves understanding the speaker's emotions and responding with sensitivity.
Empathetic Listening
This approach delivers bad news with empathy and clarity.
Indirect approach
This mode avoids conflict by withdrawing or sidestepping issues.
Avoiding
Type of interviewer who is well-behaved and asks pertinent questions
Professional
Persuasive Speech
In communication theory, this term refers to when a listener interprets a message in a way unintended by the speaker.
Misinterpretation
Name one thing you should avoid when delivering bad news.
blaming / over-apologizing / being vague.
This style focuses on quick, temporary solutions that partially satisfy both parties.
Compromising
Type of interviewer who is well-behaved but presents challenging questions
Prosecutor
What is the feeling that makes one self-conscious and unable to speak in a relaxed and natural way?
Inhibition
This is a cognitive bias which influences how we perceive someone's overall character based on a single positive trait, potentially impacting listening skills.
Halo effect
Full form of DMAIC
Define, Measure, Analyze, Improve, Control
This mode reflects high concern for self and low concern for others.
Competing
Skills that require specific type of education and training
Technical Skills
Buddha says, before you speak, let your words pass through 3 gates. What are the three gates?
Is it True?
Is it Kind?
Is it Necessary?