Communication Skills
Yes/No: Should we use a strong confident voice while we are speaking
Yes
Instead of having phones out, your work might give you _____ to communicate with each other
Email address
We should not look at the person speaking instead we should look at the floor
False: you always want to make eye contact with the person speaking
Yes/No: Should we roll our eyes or sigh in response to someone telling us to do a task
No
The most common way of communicating in the workplace is ________.
face to face
In written communication, we want to use jokes and sarcasm
False: Do not use jokes & sarcasm during written communication because the reader cannot hear your tone so they might take it as offensive
Before we send an email or text message we should
Reread it
If we are going to call out of work last minute because we woke up sick, how should we contact our boss?
A phone call
We should avoid trying to use "umm" "yeah" "so" "like" while we talk
True: we should avoid using filler words and instead take a second to breathe and think of what to say
If you are going to use written communication should the writing be long or should it be straightforward
Straightforward
If we are at work and our boss is in the same room should we talk to them face to face or should we text them?
Talk to them face to face
We do not have to effectively communicate with family and friends because they know us best
False: we must communicate effectively with every single person in our lives
What is a communication skill you need to improve?
Answers may vary
Your boss might _____ you if it is urgent instead of texting or emailing and waiting for a response.
We should assume that our boss knows when we have a problem
False: Our bosses are human and they won't know if a problem is occurring until we inform them about it