Show:
NPS
Proper Education
Transfer me where
Knowledge Check
Advantages & Stuff
100

The most important part of a great first impression on a call? 

What is the CSF Landing page and using the customer's name and eagerness to assist.

100

Why do customers object? 

What is "uncertain, stressed, or unsure?

100

When a customers is broke down?

What is Roadside?

100

Method of payment accepted on BE/BP?

What is a debit card or credit card?

100

A customer rent a DC one-way and reserve a 10 x 15 storage unit for th first month free? True or False

What is FALSE?

200

Why is treating customers the way you want to be treated important to you ?

The best answer will get the points?

200

What is the first step to educating customers? 

What is Acknowledging the reason there is hesitation?

200

Customer is at a location and no one is there?

What is the scheduling manager?

200
Deposit on a Truck if paying in cash

What is $100?

200

When do we offer discounts to our customers?

What is we 

  • Do not offer a discount unless the customer asks for one.
  • If the customer indicate the rate is too high
300

What is our teams personal touch closing?

What is , It was my pleasure assisting you today! Thank you for being the best part of U-HAUL. If there’s anything else we can do better, we’d love to know thank you for calling U-HAUL!!

300

The reason we overcome customers objections

What is "It’s about doing right by someone in need of clarity. Help them see the impact."?

300

Customer calls in and is upset about charges

What is customer service?

300

Deposit on a trailer if paying with cash

What is $60

300

Discounts that U-Haul offers on trucks

What is product discounts on one way? 

U-Haul does not honor military, AAA, AARP, or other specific affiliation discounts.


400

Why does it matter to have a high NPS Score?

What is , It shows how much a customer would refer you and want to do business with you again

400

What is the second step to overcome? 

What is "URGENCY"?

400

When customer called the location and was forwarded to cooperate ..... 

What is don't transfer anywhere offer to send a message or email to the entity for a call back?

400

Deposit on a TD/AT if paying in cash

What is $75?

400
Ford Explorers that can not be used with our equipment

What is 

  •  2010 or older, towing is not allowed?
500

What is the best way to earn a customers business?

What is connect with the customer and not treat them like a number.

500
What should we never lead our overcoming education with?

What is "NO COST or FREE"?

500

Customer called in and want a lien fee waived

What is send a message to the location or direct them to go inside the location?

500

Trailers available for one way moves

What is 5x9 ramp trailer and all enclosed trailers and towing trailers?

500
U-Haul's superior product advantages?  Multi Answer Question

What is the lowest decks, sturdy ramps, Mom's Attic, rub rails, easy-access cabs, and better fuel economy