In regards to CR!FT, what is the response we want to maximize the customer's experience.
What is VERY Satusfied?
100
One time $29 charge
What is activation fee
100
• Order New U-verse TV U100/UFamily or above and receive $100 Back via Promotion Card OR ..............
What is $25 a month for 6 months via bill credit.
100
You Can record 4 shows at one time with this feature
What is whole home DVR or Total Home DVR
200
DIY Do -IT-yourself network is in every U-verse package except
What is U-100
200
The name of the list of 13 need to knows for the customer(not individually but collectively known as the:
What is the U-verse disclosures
200
Monthly $4 charge
What is Internet Equipment fee or Wirless Gateway/Residential gateway
200
$14 off a customer bill for 6 months.
What is " 2 stb closer coupon"
200
This is a service that provides all U-verse TV subscribers the ability to manage their DVR content and settings. Additionally, customers can download shows and watch them on their qualified smartphone
What is U-verse Mobile
300
RFD-TV channel is on what package?
What is none( we currently do not carry RFD-TV, or Rural Free Delivery TV)
300
If a customer is contacted for Cr!Ft they may ask if the sales representative left ..........
What is materials
300
A total of 5 set top boxes are orderd for a customer. Without closers that cost is
What is $28
300
The 3 Triple Play Bundles (a bill credit on the customer's bill) are called:
What is
1) "Choice Bundle" =$15 off for 12 months
2) "Choice Plus Bundle"= $30 off for 12 months
3) "Choice Premium Bundle"= $45 off for 12 months
300
Allows you to veiw 4 shows at one time on one screen. Name the four types?
What is Multiview-My,Sports,Kids,News
400
In every package their is a channel called TBN. It stands for
What is Trinity Broadcasting Network.
400
If your customer's ATT number can not be ported. The back office rep will say you have a
What is "slamming Fid" or a "conflicting services"
400
A customer orders U450/ Max 12/ Unlimited phone/Hd Premium tier/ 3 tvs. How much is their bill WITHOUT promos or closers NOT including taxes and fees
What is $220
400
New customers purchasing U300 or U450 TV package with $25 off for 6 months offer OR Choice Bundles Triple Play with Term receive:
What is U-verse $50 Reward Card Kicker
400
The U-Verse guide goes out how many days in advance.
What is 14 days.
500
Palladia is located in which package
What is HD Premium Tier.
500
Name 2 out of 4 things you should do after the sale is complete.
You have already went through disclosures and have fulfilled the back office phone call.
What is
1)spend an extra few minutes building customer personal relationship(CPR)
2) recap the order and installation date
3) ask for referrals
4) confirm important phone numbers for the customer
500
Total per month cost of Non-Published number and a Non- listed number is
What is $7.20
500
In regards to current closer coupon, the 2 coupons that are NOT stackable
What is
1)FREE HD FOR 6 MONTHS
AND
2)2 Free (STB) Receivers Offer
500
What yearly feature has been available ONLY in December on U-Verse Tv