U3 AOS1
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Random
100
Outline two features of a partnership
2-20 owners, shared decision-making, pooled funds, unlimited liability
100
What are the 5 steps in Maslow's Hierarchy of Needs, in order?
Physiological, Safety, Social, Esteem, Self-actualisation
100
What are two characteristics of a service business
produces intangible goods that can't be touched, production tailored to individual preference, services cannot be stored
100
Explain how employees may act as a restraining force for change. Give an example.
Employees may resist a change if their job security is impacted.
100
Outline one strategy a business can implement to develop a positive corporate culture during change.
Establishing rituals and routines, staff training on desired values, leaders act as role models, clear communication of desired values, etc.
100
Who's that POKEMON?!!
Pikachu
150
Outline two interests of suppliers
1. want long-term relationships
2. want to be paid on time and a good rate
3. want consistent orders
150
Outline two entitlement considerations for an employee who is made redundant.
- payment of accrued annual and long-service leave
- redundancy pay
150
What are the key elements of an operations system? Give an example of each in relation to Yakult.
Inputs, Processes, Outputs
150
Describe what a differentiation strategy is and provide a contemporary example.
Where a business makes their product unique or superior so they can charge a premium price. E.g. Apple, Qantas, etc.
150
Explain one strategy that Qantas Group implemented in response to their declining net profit figures.
Cost Cutting or Redeployment of Resources
150
What is the name of Jasmine's tiger in Aladdin?
Rajah
250
Identify all 5 management styles
Autocratic, Persuasive, Consultative, Participative, Laissez-Faire
250
What are the 5 principles of Locke and Latham's Goal Setting theory?
Clarity, Challenge, Complexity, Commitment, Feedback
250
What are the waste minimisation strategies and how would you explain each one?
Reduce, Reuse, Recycle
250
What is the difference between proactive and reactive change?
Proactive is where a business foresees a change in the environment and acts before they are impacted, whereas reactive is where a business acts after they are impacted by the shift in environment
250
Explain two ways that Qantas demonstrated CSR when closing down Jetstar Asia?
Employees - providing support such as career counselling and employment services to help them find a new job after being made redundant
Customers - refunding all cancelled flights and helping them find alternative bookings
250
What is the name of the police chief in Zootopia?
Chief Bogo
300
Explain how a conflict may exist between managers and customers?
Managers would want to increase the prices of products to increase their profits, but this would conflcit with the interest of customers who want lower prices.
300
Outline two differences between an award and an agreement.
1. Award sets out minimum conditions of employment, whereas an agreement usually has improved conditions.
2. Award is set by the fair work commission, whereas an agreement is negotiated between employer and employees at a business.
300
Explain what quality control is, and how Yakult uses quality control
Quality control is where various inspections will take place throughout the production process to check for faults or defects.
300
Explain two driving forces for the closure of Jetstar Asia
Owners/Managers, Pursuit of Profits, Reduction of Costs, Competitors
300
Explain how Qantas has used two low-risk strategies to overcome employee resistance to change during the closure of Jetstar Asia
communication and support
300
What is the name of Peter Parker's Aunt in Spiderman?
Aunt May / May Parker
350
Explain the difference between real and official corporate culture. Give examples of each.
Relevant explanation
350
Explain two differences between Maslow's Heirarchy of Needs and Lawrence and Nohria's Four Drive Theory.
- Maslow’s Hierarchy of Needs focuses on meeting one need at a time, whereas Lawrence and Nohria’s Four Drive Theory focuses on all four drives simultaneously.
- Maslow’s needs must be met in a sequential order, whereas the four drives are relevant in no particular order.
350
Explain how Yakult uses two technological development strategies in thier operations.
Yakult - robotics to lift pallets and arms / CAM to mold and shape bottles
350
What are the four principles of Lewin's Force Field Analysis? Briefly outline what each principle is about.
Weighting, Ranking, Implement Response, Evaluate Response
350
What are the principles of Senge's Learning Organisation? Apply two of the principles to support Qantas Group in overcoming employee resistance during the closure of Jetstar Asia.
Personal mastery, mental models, build shared vision, team learning, systems thinking
350
What are the names of these two characters (from Tangled)?
Maximus and Pascal